Bulk Fuels Customer Service Attendant

The Bulk Plant Customer Service Attendant is responsible for providing superior customer service and delivering an exceptional experience. The Bulk Fuel Plant Customer Service Attendant is responsible for the safe, efficient, and environmentally sound operation of the Bulk Plant fueling station. This includes monitoring and dispensing of bulk heating oil, customer service, cleaning and minor maintenance of equipment and facilities and assisting with the coordination of customer related activities that occur at the Bulk Plant fuel Kiosk.

In addition, the fuel dock attendant will assist Bulk Plant operations staff in the performance of their duties including cleaning of the containment area, grounds, buildings, and parking lot. Weekend, holiday, and occasional after-hours work is required. This position will be responsible for operations performed at the Heating Oil Kiosk and Heating Oil Island to ensure customers are able to purchase Bulk Heating Oil at the North Lane Rack at The Sourdough Fuel Bulk Plant in a safe clean environment.

• Must be organized, flexible, able to multi-task, and perform in a fast-paced environment.
• Must provide exceptional customer service that builds loyalty.
• Clean and perform routine minor maintenance on the Bulk Plant fueling station, kiosk, equipment, and associated facilities.
• Perform periodic safety inspections on the Bulk Plant fueling system and fueling containment areas.
• Receive, check, and verify fueling deliveries and associated products.
• Monitor fuel tank status and make recommendations for fuel deliveries.
• Assist with commercial truck arrivals to the load rack and public fuel dispensers. Monitor the loading of any commercial gasoline products.
• Instruct customers in the proper methods for performing fueling operations and supervise dispensing of fuel products.
• Enforce rules, regulations, best management practices and site provisions.
• Collect payments in the form of cash, credit, and debit cards.
• Answer customer inquiries regarding Heating Oil availability, transport (bulk, drum, tote, etc.), and pricing.
• Balance bulk fuel inventory daily.
• Operate Point of Sale equipment & proper invoicing of fuel in both DM2 and Ruby Commander Systems.
• Some pumping of fuel required.
• Maintain confidentiality.
• Responsible for electronic and paper filing, document retention and data input daily.
• Perform all tasks in a safe manner to minimize risk to customers, employees, and property.
• Will help warehouse staff when shorthanded or when immediately unavailable.
• Order and maintain supplies as well as items for sale to customers.
• Other duties as assigned to ensure the safety, overall presentation, and perception of the facility.

ASRC’s Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

• Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

• Is cool under pressure and can handle stress. Can be counted on to hold things together during tough times. Is not knocked off balance by the unexpected.

• Is personally committed to and actively works to continuously improve himself/herself and understands that different situations and levels may call for different skills and approaches.

• Learns quickly when faced with new problems and change. Experiments to find solutions and enjoys the challenge of unfamiliar tasks.

• Has the functional/technical knowledge and skills to do the job at a high level of accomplishment.

Customer service experience required.

• High school diploma or equivalent preferred.
• Proven record of outstanding attendance and punctuality.
• Working knowledge of Heating Oil Products and their applications.
• Working knowledge of Heating Oil and Motor Fuel products preferred.
• Must be able to use Point of Sale System.
• Working knowledge of Microsoft Suite (including Excel, Work, Outlook) and experience working with a computerized billing and inventory system preferred.

Ability to read and interpret documents such as safety rules, operating and…