Account Executive - Fairbanks, AK

Job Summary

The Account Executive will serve as a liaison between clients and Guardian Flight. This Account Executive is responsible for ensuring positive client relations, maintaining high customer service standards, maximizing services at each facility, and identifying new and potential business opportunities. The Account Executive may also have additional responsibilities for designated large accounts.

Fairbanks, AK (Hybrid)

$70,000 to $80,000 DOE

• Initiate and maintain routine contacts, including visits, phone calls, and virtual meetings, with existing clients to ensure smooth working relationships
• When applicable, hire, train, and manage the day‑to‑day activities of Account Representatives
• Build and retain solid relationships with personnel at various facilities to promote services and assist in identifying new business opportunities and operational enhancements to existing contracts
• Collaborate with Business Development, Finance, and Operations to evaluate, develop, and respond to Requests for Proposals (RFPs)
• Work with Operations, Aviation, and Business Development teams and the Communication Center(s) to develop and implement Service plans
• Gather information regarding competition and maintain a thorough understanding of competitors in the assigned Market Area
• Work with Business Development to develop effective communication and marketing material
• Demonstrate a professional approach to creating value and gaining confidence in Guardian Flight’s services from customers
• Assist operations in developing systems that encourage feedback from crews regarding barriers in service and service incidents
• Work with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan
• Respond to, document, and ensure follow‑up to all service inquiries received from internal and external customers in a timely and thorough manner
• Participate in new employee orientation regarding the importance and goals of Guardian Flight’s Customer Service Policies/Procedures
• Provide weekly updates on customer interactions or as needed
• Travel within the assigned region is required. Overnight travel to attend conferences, trade shows, and GMR meetings may be required
• Adhere to and comply with information systems security responsibilities, including attending training and reporting security problems

• BA/BS degree in Marketing, Business, or related field (preferred)
• Emergency Medical Services (EMS) or healthcare experience (preferred)
• Combination of education and experience related to customer service in healthcare, which may be considered as Licenses, Registrations, or Certifications
• Valid state driver's license and continuous ability to meet GMR’s Driver Qualification Standards

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.