Protective Services Specialist Fairbanks

Position Title and Location

Protective Service Specialist 1/2 – Fairbanks, Alaska – Full‑time

As a Protective Service Specialist (PSS), you will:

• Investigate reports of child abuse and/or neglect.
• Prepare plans for intervention, soliciting cooperation of the family and others.
• Gather information about family dynamics/functionality and develop plans to ensure child safety while assisting parents in addressing diminished protective factors.
• Place children out of the home with a relative or licensed foster home when necessary.
• Provide ongoing and/or in‑home services to families.
• Write and submit reports to court.
• Work closely with Tribal/Community partners.
• Maintain frequent contact with parents and caregivers.
• Make referrals to other service providers and agencies.
• Travel approximately four times a month throughout the interior of Alaska.

Competency-based minimum qualifications include:

• Analytical Thinking/Problem Solving – logical, systematic approach to problems.
• Customer Service – provide quality assistance to clients and partners.
• Integrity/Honesty – maintain high ethical standards.
• Interpersonal Skills – friendliness, courtesy, empathy, cultural sensitivity.
• Oral Communication – clear presentations, active listening.
• Writing – correct grammar, concise and organized communication.
• Stress Tolerance – handle high‑stress situations calmly.
• Self‑Management – set realistic goals, initiative, minimal supervision.
• Teamwork – foster cooperation and group spirit.

Education and experience typically gained by training in a social science or related field or by experience in child, adult, family, or group case management, licensing, or probation services.

Applicants may start at level 1 (trainee) or level 2 (journey) depending on experience and competencies.

Full‑time benefits include insurance benefits, retirement benefits, paid leave, and twelve paid holidays per year.

Training includes virtual and on‑the‑job components. Part‑time teleworking may be available when eligible.

The Office serves approximately 30 rural communities in the interior of Alaska. The incumbent will travel in small aircraft, all‑terrain vehicles, or boats to remote locations requiring overnight stays in austere conditions.

Work may include evenings, weekends, and on‑call rotational work. The role is essential and may require work during public health emergencies.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation are invited to contact the Division of Personnel & Labor Relations. The State of Alaska is an equal opportunity employer.