SOCIAL WORKER​/CASE MGR II

Social Worker/Case Manager II Job Description

Department:
Community Services Category:
Regular Full Time

Reports to: CS Director

Hours of Work: 40 hoursJFC: P504

Level: G-09

FLSA Status:
Non-exempt

Date Approved: 09/01/2023

This position is responsible for assessing, planning, implementing, monitoring, and evaluating actions required to meet the consumer’s needs.

• Assesses consumer needs based on their needs, limitations, and desires.
• Develops a case plan with the consumer.
• Maintains constant communication with the consumer.
• Maintains consumer’s confidence and protects operations by keeping information confidential.
• Coordinates and provides services that are client centered.
• Provides trauma-informed, culturally competent holistic services to victims.
• Develops and maintains client case records.
• Handles case assignments, drafts service a plan, reviews case progress and determines case closure.
• Works with consumers and appropriate community agencies to coordinate and facilitate services for consumers.
• Assists consumers in making informed decisions by acting as their advocate.
• Attends court proceedings, if necessary.
• Actively participates in team review of records and cases.
• Follows policies and procedures, participates in quality reviews, reporting needed changes.
• Provides information to the public regarding the program.
• Provides case management/file documentation for individual caseload and submits biweekly and quarterly reports in a timely manner.
• Provides outreach and support services, i.e., mobile advocacy.
• Develops professional relationships with other Federal, State, and Tribal agencies, in order to develop resources for consumers.
• Performs other duties as assigned.

• Knowledge of health, social services, legal issues, and other general/local services throughout the Fairbanks area.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to report to work in a timely manner.
• Ability to operate computers utilizing a variety of computer software and ability to type. Ability to complete digital and paper forms accurately.
• Understanding and sensitivity to diverse cultures and lifestyles, and ability to work effectively with Alaska Native populations.
• Skill in managing multiple priorities and tasks concurrently and meet deadlines.
• Skill in oral and written communication.
• Skill in establishing and maintaining cooperative and respectful working relationships with children, parents, supervisors, and other employees.
• Ability to work independently as well as with teams.
• Ability to effectively present instruction, and/or information to individuals, staff, administrators, and the public.

• Bachelor’s Degree in Social Work
• Minimum two (2) years of work experience in case management OR
• Minimum two (2) years of direct service to the targeted population or similar experience
• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with Alaska Native population.

• Master’s Degree in Social Work

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. Most work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. The office is a non-smoking facility with outside smoking areas. The…