Subaru Service Department Porter​/Customer Service Specialist

Full-Time Lot Porter / Customer Service Specialist Position Summary

We are seeking a dependable, energetic, and customer-focused Lot Porter / Customer Service Specialist to join our dealership team. This position plays a critical role in maintaining vehicle inventory, supporting dealership operations, and delivering an exceptional customer experience. The ideal candidate will be highly organized, detail-oriented, and committed to providing world-class customer service while assisting both sales and service departments.

• Perform daily lot checks to ensure vehicles are properly parked, secured, and displayed.
• Maintain accurate lot inventory and assist with inventory audits.
• Organize vehicle placement to maximize lot appearance and customer accessibility.
• Move vehicles safely throughout the dealership property.
• Ensure all vehicles are clean, fueled, and presentation-ready.

• Greet customers promptly and professionally.
• Provide a welcoming, friendly, and helpful experience for all dealership visitors.
• Pull customer vehicles around for delivery, service pickup, and appointments.
• Assist customers with questions and direct them to the appropriate department.
• Maintain a positive and professional attitude at all times.

• Wash, vacuum, and detail vehicles for customer delivery and showroom display.
• Prepare new and pre-owned vehicles for sale and delivery.
• Inspect vehicles for cleanliness and presentation standards.
• Ensure customer vehicles are returned in excellent condition following service visits.

• Shuttle customers to and from their homes, workplaces, or designated locations.
• Operate dealership vehicles safely and courteously.
• Maintain a clean and professional shuttle vehicle environment.

• Assist sales and service teams with daily operational needs.
• Help maintain dealership grounds, showroom, and service areas.
• Follow all safety procedures and company policies.
• Perform additional duties as assigned by management.

• Valid driver's license with a clean driving record.
• Ability to drive both automatic and manual transmission vehicles preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work outdoors in varying weather conditions.
• Ability to stand, walk, bend, and lift up to 50 pounds.
• Previous customer service, porter, valet, or automotive experience is a plus but not required.
• Positive attitude and strong work ethic.

• Full-time employment with competitive pay.
• Health, dental, and vision benefits (where applicable).
• Paid time off and holidays.
• Opportunities for advancement within the dealership.
• Professional and supportive work environment.
• Ongoing training and development.

The successful candidate is someone who takes pride in maintaining an organized dealership, enjoys helping people, and understands that every customer interaction matters. This individual will consistently deliver a world-class customer experience while ensuring vehicles and dealership operations are maintained to the highest standards.