Member Services

1. Member Services
2. Member Services Description## Member Services## Fairborn, OH
** Member Services
** Fairborn YMCAFairborn, OH
** Part Time Non-Exempt****$/Hourly
***
* Position Summary:

** Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA,
** We are welcoming**: we are open to all. We are a place where you can belong and become.
** We are genuine**: we value you and embrace your individuality.
** We are hopeful**: we believe in you and your potential to become a catalyst in the world.
** We are nurturing
** we support you in your journey to develop your full potential.
** We are determined**: above all else, we are on a relentless quest to make our community stronger beginning with you.
*
* Essential Functions:

*** Provides excellent member service.
* Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
* Follows Member Service Desk processes and systems.
* Conducts tours of the facility for prospective members and guests.
* Displays excellent telephone skills.
* Handles monetary transactions and appropriate reconciliation of these transactions.
* Builds relationships with members.
* Proactively solves problems.
* Performs routine copying and filing.
* Keeps up-to-date with member information as outlined in the member handbook.
* Follows appropriate safety guidelines.
* Communicates to direct supervisor any concerns or incidents that may need follow-up.
* Communicates any suggestions to improve member services.
*
* Qualifications:

*** Must be 18 years of age. High school diploma or GED required.
* A 2-year degree or applicable experience is preferred.
* One year or more of related customer service experience required.
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