Associate Information Systems Specialist

Description

Who We Are

Aptima is a technological leader in the national security industry. Our mission is to drive the future of national security by engineering scalable solutions that fuse technological innovation with human potential to transform how individuals and teams train, develop, and perform in mission‑critical environments.

Our culture is rooted in our core values, which have evolved over time and our employees have embraced:
Integrity, Ingenuity, Excellence, Respect, Engagement, Teamwork
. At our core, Aptima researches, develops, and innovates within an area that engineering firms largely ignore, the human component. To impact the world in meaningful ways, you must bring those innovations to light, and that is precisely what we do.

As an Information Systems Specialist, you will be a critical point of contact for supporting our diverse team of engineers, scientists, and military personnel. You will ensure smooth and efficient technical operations across the organization by troubleshooting hardware, software, and network issues. Whether working with on‑site staff or remotely assisting team members, you will play an essential role in resolving technical problems, managing user access controls, and ensuring systems remain secure and up to date.

Your expertise will help streamline our IT operations, enabling our teams to focus on their core missions. By providing first‑class technical support, managing conference room setups, and optimizing system performance, you will ensure that our daily operations run without disruption. Additionally, your keen attention to system maintenance, hardware installation, and security protocols will ensure the organization’s technology infrastructure is resilient, secure, and effective.

• Technical Support
  :
  Provide frontline technical support to end users on Windows and macOS, ensuring effective problem resolution.
• Hardware & Software Installation
  :
  Install, configure, and troubleshoot hardware and software (Dell, Mac laptops, etc.) for end users.
• User Account & Access Management
  :
  Assist in managing user accounts and access controls via Active Directory, Azure, and Office 365.
• Office 365 Administration
  :
  Support SharePoint, Teams, and Power Automate workflows to optimize collaboration and automate processes.
• System Maintenance
  :
  Conduct routine system maintenance, updates, and performance monitoring to ensure smooth operation.
• Conference Room & AV Support
  :
  Provide AV and conference room setup support, ensuring all technical equipment functions properly.
• Asset Management
  :
  Assist with IT inventory management, including hardware and peripherals, and support procurement tasks.
• Backup & Connectivity Management
  :
  Help manage backups and resolve connectivity issues, ensuring data integrity and network stability.
• System Administration Tasks
  :
  Perform low-level system administration tasks such as setting up user accounts, managing permissions, and monitoring system performance.
• Customer Service & Communication
  :
  Deliver excellent customer service and clear communication, documenting solutions in the knowledge base for future reference.
• Project Participation
  :
  Contribute to IT-related projects, ensuring successful outcomes.
• Cross-Team Support
  :
  Collaborate with other Information Systems teams, including Infrastructure and Cybersecurity, to support ongoing maintenance, vulnerability management, and sustainment efforts.
• Physical Tasks
  :
  Assist with physical tasks such as cleaning IT storage areas, lifting up to 40 lbs, and maintaining an organized workspace.

• Proficient in PC, Windows, and macOS systems.
• Hands‑on experience with Active Directory, Azure, Intune, and Office 365.
• Strong problem‑solving and troubleshooting abilities.
• Keen attention to detail, with solid organizational and time‑management skills.
• Excellent communication skills, both written and verbal, with an emphasis on customer service.
• Experience in deploying hardware and software across multiple systems.
• Strong interpersonal skills and a team‑oriented mindset.
• Network experience is a plus.
• Security+ certification or working toward it.
• Ability to obtain security clearance.

• Education:
  
  Minimum of an Associate's Degree in a related field. A Bachelor's Degree is preferred.
• Experience:
  
  0–2 years of relevant IT support experience, or equivalent hands‑on experience in system administration.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.