Operations Manager

Riverstone Logistics (RLX) is a large supply chain company delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

The Operations Manager supports the General Manager with supervision of a client‑based operation by successfully facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager also conducts operational analyses, audits current procedures to monitor and improve the efficiency of operations. The Operations Manager will spend most of his or her time in the office or warehouse maximizing the performance of the site.

The essential functions include, but are not limited to the following:

• Supporting the General Manager in meeting and exceeding client service goals
• Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands‑on training, effective onboarding, and selection of new Extra Milers within the location
• Overseeing operations and ensuring objectives are being met
• Acting as a Location’s point of contact in absence of General Manager
• Ensuring the implementation and maintenance of Lean warehouse principles (when applicable)
• Enforcing company compliance standards across the entire operation
• Maintaining a professional appearance always, while setting an example for employees alike
• Planning and scheduling third‑party transportation services and executing them in a timely manner (when applicable)
• Managing and performing activities related to dispatching, routing, and tracking transportation
• Supporting an environment that fosters open and positive team communication
• Building a strong rapport with our service providers and clients
• Communicating daily/shift goals of facility; devising, communicating, and implementing plans to obtain operational goals; working with and motivating employees to ensure goal achievement; providing progress or constraint updates to management and implementing corrective measures as needed
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
• Enforcing location safety management plans
• Supporting the Location Manager with ensuring successful compliance and performance of all vendors and service providers
• Managing a team of direct reports (punctuality, performance, PTO, discipline, coaching, etc.)
• Advising Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in a fair and equitable manner
• Performing other duties as assigned

• High School Diploma/GED or equivalent required (Bachelor’s Degree preferred)
• 3‑5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred
• Exposure to Lean principles, systems, and tools (where applicable)
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary; this may involve traveling to various locations within the specific region for the client.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside stakeholders in person, on the telephone, and via email and other computer‑related messaging.

The employee is occasionally required to maneuver around the work areas and move/manipulate various objects and there may be an occasional need to lift up to 100 pounds. This position may require extended work hours and travel.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E‑Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.