Operations Manager

This position does not qualify for candidates requiring sponsorship.

The Operations Manager will oversee the overall order fulfilment process, mainly consisting of the Inbound, Outbound, and Customer Service. He/She will report to the Site Manager and promote a culture of operational excellence focused on health and safety, quality, productivity, and delivery. The position will supervise the forecast and budget for the division and report the results to corporate, while managing relationships between customers and the Managing Director.

• Responsible for the overall direction of all manufacturing and customer service functions.
• Responsible for managing plant costs within company budgets.
• Maintain plant policies and procedures.
• Direct and coordinate material management, production operations and process improvement on a day-to-day basis.
• Manage systems and procedures for operational cost and usage controls.
• Work closely with sales and customers to facilitate technical information interface.
• Establish process costing.
• Assist engineering with new product development.
• Monitor and analyze costs.
• Perform special tasks for Corporate as required.
• Develop and update production forecasts based on input from sales forecasts in line with Nefab’s planning/rolling forecast system.
• Monitor monthly usage and waste reports.
• Troubleshoot and conduct variance analysis.
• Lead and compile the company’s forecasting (annual and rolling 4Q) as part of the planning cycle.
• Drive continuous improvement efforts at our existing facilities, including Kaizen events, 6‑S events, 5‑S, cost‑reduction initiatives, and business improvement planning/development.
• Map current flows and continuously evaluate and implement flow improvements.
• Initiate and coordinate major projects – plant layout changes, installation of capital equipment, addition of new manufacturing and converting capabilities, major repairs, etc.
• Coordinate and support on‑site audits conducted by external providers, evaluate their findings and implement appropriate corrective actions.
• Keep current on information and technology affecting functional areas to increase innovation and ensure compliance.
• Continuously improve Nefab’s costing and pricing systems.
• Ensure company goals and objectives are met, as defined from time to time.
• Work with human resources on capacity needs to fulfill market demand.
• Maintain Security.

Education

• Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, Supply Chain or similar.

Experience

• 15+ years of experience in manufacturing management, preferably in a process‑oriented operation and/or related industry.
• Experience developing and implementing a QMS and participating in or leading ISO audits.
• Experience working with Lean Manufacturing strategies, quality‑management tools and methodologies.
• Proficient in Microsoft Office suite, warehouse management systems, database systems.

Skills and Competences

• Strong planning, project management, problem‑solving techniques and analytical skills.
• Strong interpersonal, organizational, and communication skills; comfortable interacting with all levels of the organization, customers, and vendors.
• Strategic thinker, strong team player and builder who has a can‑do attitude and a hands‑on, take‑ownership personality.

Physical Demands

• Occasionally required to stand, walk, sit, use hands, reach with hands and arms, lift up to 30 lbs. unassisted, talk or hear, taste or smell. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Office working conditions are normal for an office environment; work will require frequent local travel, overnight travel, and weekend and/or evening work.
• Plant working conditions include noise more than 90 dB and some dust; personal protection equipment is provided.
• The Operations Manager’s role has cyclical stress due to frequent goals and deadlines and daily stress due to the responsibility of the incumbents’ decisions, outcomes,…