Sales Coordinator

Job Description

The Sales Coordinator supports the sales team by managing the administrative and operational backbone of the sales process - processing orders and quotes, maintaining accurate CRM records, coordinating between customers and internal departments, and ensuring a smooth, professional experience for every customer interaction. This role is a critical link between Sales, Operations, and Customer Service, helping the sales organization run efficiently so account managers and outside sales representatives can focus on building customer relationships and closing business.

• Process sales orders, quotes, and contracts accurately and in a timely manner, ensuring alignment with pricing, credit, and approval policies.
• Serve as the primary point of contact for customer inquiries related to order status, pricing, delivery timelines, and account questions.
• Maintain and update customer records, opportunities, and pipeline data in the CRM, ensuring data integrity for sales reporting and forecasting.
• Coordinate with Operations, Logistics, and Finance to confirm order fulfillment, resolve discrepancies, and track delivery schedules.
• Assist with onboarding new customer accounts, including setup documentation and internal handoffs.
• Track and follow up on outstanding quotes, contracts, and renewals to support pipeline velocity.
• Identify process improvement opportunities within the order-to-cash and quote-to-close workflows.
• Perform other administrative and project-based duties as assigned.

• High school diploma or equivalent required;
  Associate's or Bachelor's degree in Business, Marketing, or a related field preferred.
• 2 to 4 years of experience in a sales support, sales operations, customer service, or administrative coordination role.
• Proficiency with CRM platforms (e.g., Salesforce, Hub Spot) and Microsoft Office, particularly Excel and PowerPoint.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with a customer-first mindset.
• High attention to detail and accuracy, particularly with order entry, pricing, and contract documentation.
• Ability to work cross-functionally with Sales, Operations, Finance, and Logistics teams.

• Experience in industrial services, manufacturing, or B2B sales environments.
• Familiarity with ERP systems and order management workflows.
• Prior experience supporting a multi-location or multi-state sales team.

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