Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join our team in Fairfax, Virginia in a Contract to Permanent role. This position is ideal for someone who is confident managing customer accounts, resolving outstanding balances, and maintaining clear communication across a high-volume collections environment. The role is fully in-office and offers an opportunity to contribute to both consumer and commercial collections efforts while supporting long-term account health.

Responsibilities:

• Manage a portfolio of consumer and commercial accounts to follow up on overdue balances and secure timely payment.
• Contact customers by phone and email to discuss past-due invoices, clarify account status, and negotiate appropriate repayment arrangements.
• Review billing records and account activity to identify discrepancies, research issues, and support accurate collection efforts.
• Maintain detailed documentation of collection activity, payment commitments, disputes, and account resolutions in internal records.
• Collaborate with team members and leadership to prioritize aging accounts and improve overall recovery performance.
• Monitor payment trends and escalate complex or unresolved accounts when additional action is needed.
• Support billing and collections workflows by ensuring follow-up tasks are completed accurately and within established timelines.