Administrative Assistant IV

Job Announcement

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Serves as part of the Delinquent Collections Team (tax and non-tax). Working together with the collection agency, performs collection activities to recover delinquent property taxes, license taxes, food and beverage taxes, and other miscellaneous taxes and receivables administered by the Department of Tax Administration (DTA). Duties consist of all collection functions, including but not limited to, skip-tracing, conducting research, arranging payment plans, handling set-off debt claims, and reviewing/authorizing legal action recommendations from the collection agency related to referred delinquent accounts.

Establishes and maintains effective working relationships with both external and internal contacts. Serves as liaison between DTA, partner agencies at the state and local levels, and third-party collection vendors to ensure the timely and accurate exchange of information or action concerning delinquent accounts. Effectively corresponds with citizens and co-workers through accurate and complete written and verbal communications that meet both department and county needs.

Explains the statutory requirements and internal policies for assessing and collecting delinquent property taxes, license taxes, food and beverage taxes, and other miscellaneous taxes and receivables administered by DTA. Serves as back‑up to the Cashiering and Central Telephone Sections as needed by assisting taxpayers in person at the customer service counter and answering inbound calls. Meets defined departmental productivity standards and maintains confidentiality regarding all systems and data.

Provides critical support in other sections throughout the agency. Performs other related duties as assigned.

Note: The assigned functional areas of the position include general administrative support, debt collection, and customer service.

Illustrative Duties

: (The illustrative duties listed in this specification are representative of the class but are not an all‑inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

General Financial Duties

• Recommends changes to agency/work unit administrative policies, procedures and methods;

• Uses existing spreadsheets and databases to interpret and organize resource information;

• Provides customized reports to analysts or others in the unit.

Accounting

• Resolves problems by performing qualitative review of individual cases;

Scheduling & Coordinating for others

• Determines what confidential information can be disseminated and to whom;

Communication

• Independently composes original correspondence (e.g., preparation of replies to non‑technical requests) for the executive/work unit head’s review and signature;

• Coordinates data collection and provides information to others including executive/work unit head;

• Explains policies of the functional area (e.g., purchasing, travel, and leave).

General Administrative

• Prepares non‑routine responses to correspondence;

Receptionist/Public Contact

• Oversees or resolves non‑routine/difficult situations based on knowledge and interpretation of established policies & procedures;

• Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.

Reports

• Prepares routine reports and statistics based on information compiled from various sources;

• Determines report format and elements.

Required Knowledge

Skills and Abilities

: (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all‑inclusive list.)

• Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;

• Position may require knowledge of basic…