Academic Standards Case Manager

Department: Academic Affairs

Classification: Education Support Spec 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 04

Salary: Salary commensurate with education and experience

Restricted: Yes

Criminal Background Check: Yes

Academic Standards works to promote authentic scholarship, support the institution’s goal of maintaining high standards of academic excellence, and encourage continued ethical behavior of faculty and students in order to cultivate an educational community which values integrity and produces graduates who carry this commitment.

The Academic Standards Case Manager provides substantive leadership and support to the Academic Standards Office and serves as a hearing officer and records manager, ensuring compliance with policies and facilitating effective case management.

• Independently receives, reviews, and evaluates academic standards referrals;
• Interprets and applies relevant policies to ensure accurate case categorization and processing;
• Organizes and prepares case files for review, adjudication, or hearing panels;
• Ensures procedural fairness and consistency throughout the review process;
• Coordinates and facilitates adjudication processes in accordance with university policies and established procedures;
• Schedules hearings, prepares case materials, and communicates logistics to participants;
• Serves as a procedural advisor during hearings, ensuring adherence to standards and timelines;
• Documents case outcomes, sanctions, and follows up on requirements in the case management system;
• Communicates decisions to students, faculty, and relevant offices with clarity and professionalism;
• Manages a caseload requiring independent judgment, prioritization, and timely resolution;
• Tracks case progress, deadlines, and conducts required follow-up actions to ensure accuracy and completeness;
• Supports the implementation of educational or developmental sanctions and ensures proper documentation; and
• Identifies and resolve procedural issues, escalating complex matters when appropriate.

• Serves as the Database Administrator for case management software, managing upgrades, issues, and feature requests in collaboration with the vendor;
• Responds to and ensures compliance with Freedom of Information Act (FOIA) requests;
• Maintains and manages the online shared drive, purging files according to retention requirements;
• Provides administrative support for the Academic Standards Office, including front desk coverage and scheduling;
• Assists with daily office operations to ensure efficient service delivery;
• Serves as the primary purchaser for the office and reconciles monthly financial transactions; and
• Supports the creation and revision of office communications and marketing materials.

• Serves as a resource for inquiries related to academic integrity and academic standards;
• Explains policies, procedures, and rights/responsibilities clearly and professionally;
• Manages sensitive and sometimes difficult conversations with students, families, and faculty;
• Provides referrals to campus resources when additional support is needed; and
• Builds and maintains effective working relationships with academic departments and campus partner.

• Supports the implementation and communication of academic integrity and academic standards procedures;
• Assists in reviewing and updating office documents, forms, and communication materials;
• Identifies opportunities to improve workflow efficiency and documentation clarity;
• Contributes to the development of educational and informational materials for students, faculty, and staff; and
• Provides input on procedural enhancements based on case trends and operational needs.

• Bachelor’s degree in related field or equivalent combination of education and experience;
• Prior experience with case adjudication and administrative support;
• Knowledge of how to problem-solve;
• Organizational skills, including…