Administrative Assistant

A well-established, family-run medical practice near Fairfax is seeking to add a third member to their administrative team. This person will be a Patient Services and Insurance Verification Specialist and will assist the other members of the team.

This role is ideal for someone who enjoys working directly with patients while also managing the critical behind-the-scenes work of insurance verification and billing support.

This individual will serve as a key point of contact for patients, with a primary focus on insurance verification, benefits coordination, and patient financial communication. The role also includes front desk responsibilities and administrative support to ensure smooth daily operations.

• Verify patient insurance eligibility, coverage details, and benefits prior to appointments and procedures
• Obtain and track pre-authorizations and referrals as required by insurance providers
• Communicate coverage details, estimated costs, and financial responsibilities clearly to patients
• Investigate and resolve insurance discrepancies or eligibility issues before patient visits
• Assist patients with billing questions, claims status, and explanation of benefits (EOBs)
• Coordinate with insurance companies to ensure accurate and timely processing of claims
• Collect and verify patient demographic and insurance information with a high level of accuracy
• Ensure all documentation complies with HIPAA and practice standards
• Maintain and update patient records in the system

• Provide a high level of customer service and create a welcoming office environment
• Serve as a resource for patients navigating appointments, insurance, and billing processes

• Handle incoming phone calls and emails related to scheduling, insurance questions, and general inquiries
• Follow up with patients regarding insurance issues, missing information, or authorization updates

• Maintain organized records and documentation related to insurance verification and patient accounts
• Assist with data entry, scanning, filing, and other office tasks as needed
• Support providers and clinical staff with administrative coordination Qualifications
  • High school diploma or equivalent (additional healthcare administration training a plus)
  • 1+ years of experience in customer service role
  • Knowledge of insurance plans, eligibility verification, referrals, and prior authorizations is a plus