Field PROvider Manager; Fairfax, VA

Your Impact

The primary purpose of this role is to own the relationship with the local Independent Service Providers (ISPs) across multiple markets, supporting all categories of Installed Services Offering while partnering with the National Installation Merchant specific to optimized Providers. This includes responsibility for conducting regular B2B meetings, reviewing program metrics and performance relating to the Independent Service Providers while leveraging insights/takeaways from Centralized Business Reviews (C ).

Develops and discusses improvement plans as needed to meet service and quality goals. Leverages the Provider Experience Group to partner on sourcing and ensures capacity exists to support sales. Additional responsibilities include leveraging centralized functions to ensure proper onboarding of new providers focused on developing and retaining third‑party service providers in order to meet area sales and service demands while ensuring the ISP is compliant with all regulatory requirements working in partnership with State Licensing Managers.

• Maintain and manage the local third‑party service provider relationships to support quality, service, and expense goals within the National Installation Merchant category strategy.
• Leverage the Provider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third‑party service providers by promoting Lowe’s business, building strong relationships, and being an advocate for the ISPs.
• Manage the relationship and performance of the service provider network through direct interaction and B2B meetings, leveraging insights from Centralized Business Reviews.
• Ensure third‑party service providers are knowledgeable of all Lowe’s applications that pertain to provider relationships, including (e.g., IMS, SPM).
• Oversee service quality through regular interaction, including jobsite inspections, service provider meetings, and review of customer satisfaction and capacity metrics to ensure Lowe’s quality standards are met.
• Work cross‑functionally with Store‑based PRO Services Field Managers to resolve any customer issues related to service providers and provide feedback on store‑related execution issues that need addressing to aid in the success of the providers.
• Serve as the primary point of contact for IST related to capacity and service providers.
• Offer expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives.
• Obtain and hold licenses on Lowe’s behalf as required.

• Bachelor’s degree in Business or a related field or equivalent years of experience in lieu of an education requirement, if applicable.
• 3 years of related industry experience (installation service or home improvement industry) in product installation and financial acumen.

• 3 years of demonstrated experience working with Independent Service Providers to deliver best‑in‑class customer experiences through oversight of program metrics.
• Active applicable Trade or Business License (e.g., General Contractor license, Lead Paint Certification).

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

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Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit