Emergency Response Coordinator; Field Sales

Overview

Merit Restorations We specialize in emergency response, mitigation, and full reconstruction for residential and commercial properties impacted by fire, water, storms, and other disasters. Trusted by leading insurance carriers and communities across the region, we move fast, act with integrity, and care deeply about the people we serve.

Emergency Response Coordinator (ERC) You are the first face of Merit in moments that matter most. You arrive on scene during emergencies, earn trust under pressure, and guide property owners through their first step toward recovery—while confidently securing emergency service agreements that launch the restoration process.

This is a field-based, high-impact sales role for someone who thrives in urgency, leads with empathy, and takes ownership of results. This position operates remotely in the field, responding on-scene throughout Northern Virginia and West Virginia
, with 24/7 emergency availability.

What You Will Do

• Respond immediately to fire, water, mold, storm, and catastrophic property losses
• Assess damage on site and clearly present Merit's emergency mitigation and restoration services
• Lead distressed property owners through next steps with clarity, confidence, and compassion
• Secure signed work authorizations and contracts in high-pressure, emotionally charged situations
• Educate customers on the insurance process while positioning Merit as their trusted partner

• Convert emergency leads into signed jobs through professional on-scene sales execution
• Track close rates, signed agreements, and pipeline activity to drive personal performance
• Document all site visits, photos, notes, and customer interactions accurately in CRM systems (Hub Spot, DASH)

• Build and maintain strong working relationships with:
  • First responders
  • Plumbers and emergency trades
  • Property managers
  • Insurance adjusters
• Serve as Merit's primary on-scene representative for property owners and industry partners
• Participate in community outreach, relationship-building, and visibility efforts to expand referral networks

• Ensure clean, complete handoff of signed jobs to Project Managers and mitigation teams
• Coordinate dispatch and coverage with other ERCs as needed to maintain 24/7 response
• Communicate clearly and consistently to ensure a seamless transition from sales to production

• Perform or assist with basic emergency services such as board-ups when required
• Safely operate in active loss environments, including damaged or hazardous conditions

ERC Requirements and

Qualifications:

• Proven ability to perform in fast-paced, high-pressure environments
• Strong verbal and written communication skills
• Prior experience in restoration, construction, insurance, or outside sales preferred
• Self-motivated, disciplined, and results-driven
• Strong organizational skills with excellent follow-through
• Comfortable gathering, documenting, and relaying critical information to:
  • Adjusters
  • Project Managers
  • Clients
• Solid decision-making skills with the ability to own outcomes
• Willingness to learn the restoration industry quickly if not already experienced
• Availability for 24/7/365 emergency response
• Valid driver's license with a clean driving record
• Physically capable of operating in the field, including:
  • Lifting up to 25 lbs
  • Exposure to weather, debris, and active loss environments
  • Accessing damaged structures when required

This is a field-based, on-call emergency response role.

• Evening, weekend, overnight, and holiday availability is required
• You will cover emergency leads within your assigned region and support team coverage as needed
• Primary office regions include:
  Northern Virginia and West Virginia

• 401(k) - match up to 4%
• Dental insurance
• Health insurance (medical coverage details provided during initial interviews and onboarding)
• Life insurance
• Vision insurance
• Unlimited PTO
• Company Vehicle and Fuel Card
• Company Phone (and all other necessary IT equipment)