Client Service II Representative- Print Production Services

About the Role

Advanced proficiency in site operations and procedures with the ability to assign tasks to colleagues and manage responsibilities within the team.

• Promptly inform supervisor of potential problems or customer concerns.
• Promptly review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
• Maintain a strong focus on providing good customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
• Communicate and train the team on changes to workflow or procedure.
• Oversee and manage daily and monthly records on service activity.
• Effectively communicate with clients and staff.
• Serve as the main point of contact to the client for daily activity and participate in client meetings on account activity when appropriate.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attend cross‑functional trainings to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Copy/Print Production/Copy Center:
• Responsible for prompt and accurate reproduction of all print requests.
• Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre‑delivery quality control checks.
• Receive, log, deliver, and track all activity for reporting purposes.
• Respond to customer requests.
• Perform routine upkeep and basic maintenance of equipment.
• Record and track customer inquiries and fulfillment of requests.
• Perform daily convenience care functions as needed.

Note:

This is a customer‑facing role and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures related to COVID‑19.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to obtain all necessary security and/or other clearances required by customers to enter premises.
• May require driving between multiple client locations and may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties.

Full‑time onsite position requiring presence at the assigned office(s)/worksite(s)/territory on scheduled workdays.

We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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