Commercial Field Supervisor

The Field Supervisor is responsible for the day‑to‑day physical maintenance, life‑safety systems, tenant coordination, and curb appeal of the assigned commercial retail centers within the portfolio. This position diagnoses and responds to building system issues (roof, HVAC, plumbing, and mechanical), directs and trains the Porter staff, operates and maintains specialized maintenance equipment, solicits and manages third‑party vendor and contractor work, enforces tenant lease and rule compliance, and serves as the primary field point of contact for life‑safety inspections, security incidents, and seasonal weather protocols.

The Field Supervisor reports directly to the Senior Commercial Operations Manager and works in close coordination with the field staff.

• Hire, supervise, train, and schedule Porter staff; conduct regular site visits and check‑ins.
• Manage staff vacation coverage; arrange temporary staffing or vendor labor as needed.
• Approve Porter supply requests prior to procurement.
• Manage weekly timesheet submissions for field staff, including non‑CAM billable time coding and tenant bill‑backs.
• Lead performance management initiatives, including employee evaluations, performance improvement plans, coaching, and bonus recommendations.
• Solicit, obtain, and track contractor proposals for repair, replacement, and improvement work; route to the Senior Commercial Operations Manager for approval.
• Manage vendor relationships for landscaping, pest control, power washing equipment service, paving/striping materials, security camera systems, and towing.
• Dispatch and oversee elevator, sanitary‑line jetting, and other specialty service contractors.

• Monitor tenant compliance with lease requirements and center rules (kitchen exhaust hoods, grease traps, signage, trash handling); issue written violation notices.
• Verify and record quarterly stove‑hood cleaning compliance stickers at restaurant tenant spaces.

• Serve as on‑site point of contact for the Fire Department on alarm‑related incidents; escalate sprinkler panel alarms to the Senior Commercial Operations Manager.
• Coordinate with local police on loitering, trespassing, break‑ins, and disturbance calls, including issuance of no‑trespass notices.
• Serve as point of escalation for the after‑hours emergency call rotation, ensuring assigned staff respond and are dispatched.
• Coordinate logistics with the Senior Commercial Operations Manager and outside counsel/Sheriff's office for evictions and unit turnover.

• Identify capital‑level deficiencies (worn flooring, exterior painting, major equipment replacement) during inspections and escalate to the Senior Commercial Operations Manager with supporting observations.

• Diagnose likely leak source (roof membrane, HVAC condensation/frozen coils, plumbing, floor drains, tenant equipment) through joint inspection with tenant.
• Determine responsible party (Landlord vs. tenant vs. contractor) based on lease terms and inspection findings; direct remediation.

• Inspect roofs monthly, including drains and grease collection systems; escalate damage.
• Monitor for storm water contamination sources and direct remediation to maintain county compliance.

• Coordinate grease interceptor cleanings and sanitary line contractor jetting; monitor sewer/sump alarm systems and dispatch response.
• Direct repair of trash compactors and dumpsters (hydraulic systems, oil levels, mechanical failures) across the portfolio.

• Direct snow and ice removal operations; organize field…