Operations & Program Integration SME

Position Summary

Prometheus Federal Services (PFS) is a trusted partner of federal health agencies. We are seeking the addition of an experiencedVA Operations & Program Integration Subject Matter Expert (SME) to support large-scale transformation initiatives within the Veterans Health Administration (VHA), including enterprise patient scheduling, digital health modernization, and cross-functional operational improvement efforts.

This role will serve as the connective tissue across government stakeholders, contractors, technology vendors, and implementation teams. The successful candidate will provide strategic program integration, operational governance, business process oversight, and project management support to ensure that complex initiatives are aligned, well-defined, and successfully executed. The ideal candidate brings deep knowledge of VA operations, healthcare transformation, and the ability tooperateeffectively at the intersection of business, technology, and program delivery.

• Lead enterprise-level program integration activities across multiple work streams, ensuring alignment of operational, technical, and strategic objectives.
• Establish andmaintaingovernance structures, decision-making processes, operating rhythms, and performance reporting frameworks for complex healthcare transformation initiatives.
• Facilitate collaboration among VHA leadership, program offices, contractors, technology vendors, and implementation partners to drive successful outcomes.
• Analyze and document current-state and future-state business processes, operational workflows, organizational structures, and program dependencies.
• Identify operational gaps, resource constraints, and process improvement opportunities and develop actionable recommendations.
• Support requirements management activities, including gathering,validating, documenting,andmaintainingbusiness and functional requirements.
• Develop andmaintainprogram artifacts, including roadmaps, integrated master schedules, implementation plans, risk registers, dependency trackers, and executive briefings.
• Monitor and manage program risks, issues, assumptions, and dependencies andfacilitateresolution through established governance channels.
• Coordinate activities across multiple technology and operational initiatives to ensure alignment with enterpriseobjectivesand implementation timelines.
• Support acquisition planning, contractor coordination, and performance management activities by providing strategic advice and operational insight.
• Collaborate with technical teams to ensure solutions align with business requirements, operational processes, and user needs.
• Support executive leadership with strategic communications, decision support materials, portfolio reporting, and program analyses.
• Establish metrics and performance measures to evaluate program progress, operational effectiveness, adoption, and business outcomes.
• Facilitate stakeholder engagement sessions, workshops, interviews, and working groups to build consensus and drive informed decision-making.
• Support healthcareoperationsmodernization initiatives, including patient scheduling, workforce transformation, digital service delivery, and veteran experience improvements.
• Apply knowledge of VA policy, governance, and organizational dynamics to support successful program execution in a highly matrixed environment.

• Bachelor's degree from an accredited institution.
• Minimum of ten (10) years of professional experience supporting federal healthcare programs, with a strong preference for Veterans Affairs experience.
• Minimum of seven (7) years of experience leading program management, operations modernization, business transformation, or strategic integration efforts.
• Demonstrated experience supporting complex, multi-stakeholder initiatives involving government, contractor, and technology vendor teams.
• Experience supporting enterprise healthcare technology implementations, digital transformation programs, or large-scale operational improvement initiatives.
• Knowledge of Veterans Health Administration (VHA) operations, healthcare delivery models, governance structures, and business processes.
• Experiencefacilitatingexecutive-level governance forums and presenting tosenior government leadership.
• Strong business process analysis, operational assessment, andrequirementsmanagement skills.
• Experience developing andmaintainingproject plans, schedules, governance artifacts, risk management documentation, and executive reporting products.
• Ability to synthesize complex operational, technical, and organizational information into actionable recommendations.
• Proficiency with Microsoft Office 365 applications, including Word, Excel, PowerPoint,Teams, SharePoint, and Visio.
• Excellent written and verbal communication skills with the ability to effectively engage executive, operational, technical, and frontline stakeholders.
• Ability to work independently and effectively within multidisciplinary teams in a fast-paced…