Lead Move Manager

Benefits

• 401(k)
• Health insurance
• Paid time off

Status:
Part‑time, non‑exempt

Work hours:

Must be willing to work a minimum of 24 hours/week and a minimum of three consecutive days

Reports to:

Vice President, Operations

Location:

This position will primarily report to jobs in Washington, DC; however, occasionally the position may be asked to cover jobs in the surrounding area

• Hourly rate: $25–$27/hour commensurate with experience
• Comprehensive benefits:
  Medical, dental, and vision insurance; $1,000 employer‑sponsored HRA contribution; 401(k) retirement plan with employer matching after six months; and paid time off.

Be the calm, steady hand that turns moving day chaos into a seamless experience.

If you thrive on bringing order to chaos and love being the person everyone counts on to keep a big day running smoothly, this role may be a fit for you! We're looking for a highly organized, client‑focused Lead Move Manager who can take full ownership of a move from the first walkthrough to the final box set down. This job is part project manager, part crew leader, and part client advocate, all backed by a supportive, team‑oriented company culture.

In this role, you'll oversee complex residential and commercial relocations. You'll support clients who are preparing for major life transitions—downsizing, relocating, aging‑in‑place, estate settlements, or moving into senior living communities. You'll help people who are downsizing after 40 years in a home, helping parents move into assisted living, settling estates, or relocating for major life changes. Although we work with families of all sizes at all stages of life, our largest client base is seniors who are in transition.

This is not a behind‑the‑desk coordination job. You'll be on‑site directing move crews and vendors, troubleshooting issues the moment they come up, and making sure every move is executed exactly the way it was promised. This is a hands‑on position in which you will be working alongside a team to carefully sort, organize, pack and unpack personal belongings based on the client’s move plan.

Success in this role comes down to meticulous planning, confident leadership, and the ability to stay calm when a move inevitably throws a curveball.

This is a field‑based role serving clients in the Washington, DC‑Baltimore Metro area. You'll need to be locally‑based, have reliable transportation, be available to work three or more consecutive days per week, and ready to be active and hands‑on in fast‑paced move environments.

• Coordinate and execute residential and commercial moves
• Serve as the lead point of contact for clients on assigned jobs, including for pre‑move planning and move‑day
• Supervise and direct move management crews and vendors on‑site
• Conduct pre‑move assessments and post‑move walkthroughs with clients
• Manage inventory, packing logistics, and special‑handling items
• Coordinate with building management and move‑in coordinators to ensure compliance with building requirements on‑site
• Resolve issues and escalations quickly and professionally
• Maintain accurate documentation and client records

• Like being the go‑to person who keeps a complex day running smoothly
• Enjoy hands‑on leadership and being on‑site rather than behind a desk
• Take pride in solving problems on the fly
• Are energized by variety, since no two moves look the same
• Like building trust with clients during a stressful time in their lives
• Are comfortable directing a team and making quick decisions under pressure

• You prefer a predictable, desk‑based routine
• You'd rather avoid physical work or being on your feet for long stretches
• You get rattled when plans change at the last minute
• You're not comfortable giving direction to crews or vendors
• A flexible, multi‑day schedule doesn't work for you

• Grace under pressure:
  You maintain professionalism and a customer‑centred approach even as others around you are frustrated
• Proven project management experience:
  You have 1‑2+ years of experience in move management, relocation coordination, or a related field
• Strong leadership:
  You have…