Technical Program Manager

Position Summary

Prometheus Federal Services (PFS) is a trusted partner of federal health agencies. We are seeking a Technical Program Manager to support the Department of Veterans Affairs (VA). This role will provide leadership, coordination, and oversight for program activities supporting healthcare scheduling modernization, interoperability, workflow transformation, training, adoption, and operational sustainment across VA and Community Care environments. The position aligns with the VA's Enterprise Patient Scheduling strategy to improve Veteran access to care through integrated scheduling capabilities, standardized workflows, and enhanced coordination between VA and community providers.

The Technical Program Manager will serve as the primary point of coordination across stakeholders, technical teams, operational leaders, and program executives to ensure successful delivery of complex healthcare transformation initiatives. The ideal candidate will possess significant healthcare program management experience, strong leadership skills, and a demonstrated ability to manage enterprise-scale implementations in highly regulated environments.

To succeed in this job, an individual must be able to satisfactorily perform each essential duty. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Lead planning, execution, monitoring, and closeout activities for enterprise healthcare transformation initiatives.
• Provide program leadership and strategic direction across multiple work streams supporting scheduling modernization, interoperability, workflow optimization, and operational adoption.
• Establish and maintain integrated project plans, schedules, milestones, dependencies, and execution roadmaps.
• Manage program governance processes, decision tracking, risk mitigation, issue management, and executive reporting activities.
• Ensure alignment of program objectives with VA strategic priorities, healthcare modernization initiatives, and Veteran access goals.

• Support implementation and sustainment activities associated with the Enterprise Patient Scheduling (EPS) platform and related scheduling modernization initiatives.
• Coordinate efforts across scheduling, referral management, care coordination, provider network integration, and interoperability work streams.
• Monitor implementation progress and identify opportunities to improve operational effectiveness, scheduling efficiency, and stakeholder satisfaction.
• Collaborate with functional and technical teams to streamline business processes and improve scheduling workflows.
• Ensure delivery activities support the enterprise vision of unified scheduling across direct care, community care, virtual care, and Veteran self-scheduling channels.

• Serve as the primary liaison among program leadership, VA stakeholders, clinical operations teams, technical teams, and external partners.
• Prepare executive briefings, dashboards, status reports, issue analyses, and program updates.
• Facilitate governance meetings, leadership reviews, strategic planning sessions, and working groups.
• Develop communications that effectively translate complex technical and operational information for diverse stakeholder audiences.
• Establish collaborative relationships with stakeholders to build consensus and support program objectives.

• Lead organizational change management activities supporting enterprise deployment and adoption initiatives.
• Develop and execute stakeholder engagement, communication, training, and adoption strategies.
• Coordinate training development and delivery efforts, including user guides, job aids, onboarding materials, and role‑based training programs.
• Monitor adoption, utilization, and performance metrics to assess program effectiveness and support continuous improvement activities.
• Identify organizational impacts, potential resistance points, and mitigation strategies to increase successful adoption of new processes and technologies.
• Support site readiness assessments, activation planning, post-deployment support, and lessons learned activities.

• Support healthcare interoperability initiatives involving scheduling, referral management, provider data exchange, and care coordination capabilities.
• Oversee business process analysis and workflow improvement efforts to optimize operational outcomes.
• Coordinate solution engineering and issue resolution activities among technical and operational stakeholders.
• Foster a culture of continuous improvement by identifying performance gaps and recommending corrective actions.
• Support performance measurement, quality management, operational readiness assessments, and program maturity initiatives.