Business Solutions Analyst

The Business Solutions Analyst plays a key role in driving operational improvements by gathering, analyzing, and documenting business requirements to inform process enhancements and technology solutions.

This hybrid role combines business analysis and project management expertise to support Project Management Office (PMO) initiatives, improve business processes, and manage small to mid-sized projects.

The ideal candidate is a proactive problem solver and skilled communicator who can build trust with stakeholders and translate business needs into actionable solutions.

• Collaborate with stakeholders to elicit, analyze, and document business requirements, functional specifications, and process flows.
• Facilitate workshops, interviews, and working sessions to gather input and validate requirements.
• Translate business needs into actionable requirements for technical and operational teams.
• Analyze current business processes to identify inefficiencies and recommend improvements.
• Support testing efforts by reviewing test plans, validating test cases, and assisting with user acceptance testing (UAT).

• Assist in project intake, prioritization, and portfolio tracking.
• Contribute to the development and implementation of project standards, documentation templates, and governance practices.
• Identify and implement process improvements to enhance project delivery and stakeholder satisfaction.
• Build and maintain strong relationships with stakeholders to ensure alignment and shared ownership of solutions.
• Partner with project managers to integrate requirements into project plans and track progress throughout the lifecycle.
• Promote consistency and transparency across projects through documentation and reporting.
• Support change management efforts through communication, training, and stakeholder engagement.
• Monitor project progress and assist in managing scope, timelines, and deliverables.
• Serve as a liaison between business units, technical teams, and vendors.

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Minimum 5 years of experience in business analysis, project management, or process improvement.
• Demonstrated experience in requirements gathering and analysis for small and complex projects.
• Experience managing or supporting small to mid-sized projects.
• Strong understanding of business process modeling and improvement methodologies.
• Excellent interpersonal and communication skills.
• Proficiency with tools such as Microsoft Office, Project, Visio, JIRA, Confluence, or similar platforms.
• Ability to work independently and collaboratively in a fast-paced environment.

• Experience supporting or establishing PMO functions.
• Familiarity with Team Dynamix or similar IT enterprise service management or CRM platforms.
• Knowledge of Agile, Scrum, or other project management methodologies.
• Experience with data analysis and visualization tools.
• Background in higher education, public sector, or enterprise service management environments.