Reservation Supervisor

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the FOM in managing the department’s day-to-day activities.

• Review group blocks for cutoff date extensions and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly cover sheets meeting
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the FOM
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
• Ensure all reservations have correct billing, and all other necessary information.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers and agents requesting on property assistance or all other calls pertaining to room reservations.
• Monitor Internet bookings, availability, and billing.
• Assist in completing all VIP and internal reservations, communicating any issues to the FOM / Front Desk Supervisor.
• Assist in completing all email reservations.

• Knowledge of hotel customer service standards
• Previous experience in a Hotel Customer Service / Reservations (strongly preferred)
• Experience with PMS (strongly preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills – while working in a fast-paced environment.
• Ability to multi-task while working on future groups.

• Team Player :
  Works well as a member of a group
• Loyal :
  Shows firm and constant support to a cause
• Functional Expert :
  Considered a thought leader on a subject
• Leader :
  Inspires teammates to follow them
• Enthusiastic :
  Shows intense and eager enjoyment and interest
• Innovative :
  Consistently introduces new ideas and demonstrates original thinking
• Detail Oriented :
  Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated :
  Devoted to a task or purpose with loyalty or integrity

• Self-Starter :
  Inspired to perform without outside help
• Growth Opportunities :
  Inspired to perform well by the chance to take on more responsibility
• Goal Completion :
  Inspired to perform well by the completion of tasks
• Flexibility :
  Inspired to perform well when granted the ability to set your own schedule and goals
• Financial :
  Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit :
  Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact :
  Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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