Membership Success Manager

Membership Success Manager (Part-Time)

Location: Washington, D.C. Metro Area (In Person)
Schedule:

• In-office: 9:00 AM–3:00 PM
• Bimontlhy evening events: typically 4:30 PM–8:00 PM
• Employment Type: Part-Time
• Pay Frequency: Monthly

Bimonthly Reports To: Senior Leadership About Washington Exec

Washington Exec is a membership, events, and media company that connects senior leaders across industry and government. Through executive councils, private round tables, and a media platform, Washington Exec supports relationship-building, collaboration, and professional visibility across the national capital region.

The Membership Success Manager is responsible for managing relationships with executive members and their companies to ensure they realize consistent value from Washington Exec’s councils, events, networking, and media offerings. This role serves as the primary post-sale point of contact for assigned members, with a focus on engagement, experience, and renewals.

• Manage a portfolio of member organizations and executive seats
• Lead onboarding for new members, setting clear engagement goals and expectations
• Develop tailored engagement plans aligned to member priorities and interests
• Serve as the primary day-to-day contact for member executives and their teams

• Monitor member participation and engagement and address gaps proactively
• Conduct periodic check-ins to review value, outcomes, and upcoming opportunities
• Support renewal conversations and identify opportunities to strengthen long-term relationships

• Coordinate member participation across councils, events, and media opportunities
• Provide member feedback to internal teams to inform programming and content
• Attend and support biweekly in-person events in the evenings

• Maintain accurate member records and engagement notes in CRM systems
• Track engagement indicators and report on member activity as needed
• Work closely with sales, events, editorial, and marketing teams to ensure a consistent member experience

• Experience in customer success, account management, membership services, or client relations
• Comfortable engaging senior executives in professional, relationship-driven settings
• Organized, detail-oriented, and capable of managing multiple member relationships
• Familiarity with the government contracting or professional services ecosystem is a plus
• Able to work in person during core daytime hours and attend evening events biweekly

• Competitive hourly or part-time salary, commensurate with experience
• Paid bimonthly
• Access to Washington Exec programs, events, and professional network
• Opportunity for growth as the membership program evolves