Customer Service Representative Fairfax, VA

Customer Service Representative

We are looking for a Customer Service Representative to join a fast-moving team in Fairfax, Virginia. This contract opportunity with permanent potential is ideal for someone with experience in banking support who enjoys solving issues, assisting customers, and working in an on-site environment Monday through Friday. In this role, you will handle service inquiries, review documentation, and support claim-related research while maintaining a high level of professionalism and accuracy.

Responsibilities:

• Respond to customer questions and service requests in a high-volume call center setting with professionalism and urgency.
• Review escrow- and mortgage-related information to support accurate account handling and timely follow-up.
• Research account details, documentation, and claim information to help resolve customer issues efficiently.
• Investigate insurance-related matters by gathering records, confirming details, and escalating concerns when needed.
• Use Microsoft Office tools and CRM systems to document interactions, track tasks, and maintain organized records.
• Manage multiple assignments at once while meeting deadlines and maintaining attention to detail.
• Communicate clearly with customers and internal teams to provide updates, explain next steps, and support