Services Specialist

Overview

Make a difference – join our team to empower communities and build futures! The Fairfax County Department of Housing and Community Development works in partnership with the Redevelopment and Housing Authority to serve the people of Fairfax County by creating housing opportunities to promote inclusive and thriving communities. Help make our vision of a community everyone can afford to call home a reality!

Our Rental Assistance Division seeks a dedicated and detail-oriented housing services specialist to support state-funded rental assistance programs, including the State Rental Assistance Program (SRAP) and Permanent Supportive Housing (PSH). The position maintains accurate and timely data entry in the department’s systems of record and assists in receiving and processing participant referrals from the Department of Behavioral Health and Developmental Services (DBHDS) in accordance with state and agency requirements.

It requires strong interpersonal skills and the ability to communicate clearly, professionally, and compassionately with clients, service providers, and team members. The role ensures program integrity and high-quality service delivery.

NOTE: This position is grant-funded and the salary is competitive within the scope of the funding available and is subject to the terms and conditions of the grant.

We are committed to the One Fairfax Policy by intentionally considering equity when making policies, delivering programs and services, considering diverse ideas and perspectives, and communicating with transparency in the decision-making processes.

• Enter sensitive information accurately and promptly in the system of record.
• Perform quality control.
• Coordinate with the partner agency to support the selection and notification of waitlist applicants for eligibility determination.
• Assist professional staff with routine tasks such as program outreach, client contact, and obtaining program documentation.
• Provide timely and accurate responses to customer inquiries, ensuring all clients feel heard, respected, and supported.
• Maintain a high level of professionalism when working with individuals from diverse backgrounds, including those who may be in crisis or experiencing housing instability.
• Exercise patience, empathy, and sound judgment when handling sensitive or challenging situations.
• Deliver consistent, high-quality customer service in person, by phone, and through written communication.

Graduation from an accredited four-year college or university with a bachelor's degree in sociology, psychology, public or business administration, counseling, or a related field.

Any combination of education, experience, and training equivalent to the following: ...

• Experience performing accurate and high-volume data entry in a fast-paced environment.
• Experience and proficiency utilizing data management software, case management systems, or database platforms (such as YARDI, Housing Pro, or similar systems).
• Strong attention to detail with the ability to identify and correct data inconsistencies or errors.
• Demonstrated ability to handle confidential information responsibly and in compliance with agency policies.
• Excellent customer service skills, including the ability to communicate clearly, patiently, and professionally with experience providing customer service to diverse populations, including individuals experiencing housing instability or crisis.
• Experience working in social services, housing programs, or other public service environments.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to explain program processes and requirements to clients in an accessible and supportive manner.
• Bilingual or multilingual skills are a plus, especially in languages commonly spoken in the service area.
• Proficiency in standard office software such as Microsoft Office (Excel, Outlook, Word).

Ability to read information on a computer monitor; effectively communicate; operate keyboard-driven equipment and computer. Generally sedentary work; may require frequent movement to perform office work such…