Temporary Customer Service Representative – Information Desk & Call Center

Temporary Customer Service Representative – Information Desk & Call Center Fairfax, VA Clint:
Fairfax County US Citizen ONLY

Position Description - Position Type:
Temporary / Non-Merit This will not be on a consistent basis, but rather during staff vacations and training sessions.

Schedule:

8:30 AM - 4:00 PM (unless otherwise noted) - Thursday, July 16 (9:00 AM - 1:00 PM) - Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19 Manager may add additional dates later, but this is what is needed right now. Manager would like to have ongoing coverage on an as needed basis.

Summary:

The Temporary Customer Service Representative provides front-line support by answering inbound calls to the county's main information line, transferring callers to the appropriate agency or department for response, and assisting in-person visitors at the information desk. This role ensures a professional, courteous, and accurate first point of contact for residents, employees, and visitors.

Key Responsibilities:

• Answer incoming calls to the county's main information line.
• Determine the nature of the inquiry and transfer callers to the appropriate agency or department for response.
• Greet and assist visitors at the information desk, providing clear directions and ensuring they are connected to the correct staff or location.
• Maintain a courteous and professional demeanor in all interactions, both in-person and over the phone.
• Use provided reference materials, directories, and scripts to assist with inquiries.
• Work independently during certain shifts, with supervisor and team contact numbers available for questions or escalations.
• Maintain confidentiality and follow county customer service standards.

Skills Required:

• Strong verbal communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional in a fast-paced environment.

Skills Preferred

Experience

Required:

• Previous customer service experience preferred.

Education Required:

• High school diploma or equivalent required.

Additional Information:
This will not be on a consistent basis, but rather during staff vacations and training sessions. Manager would like to have ongoing coverage on an as needed basis beyond this schedule.

Schedule:

8:30 AM - 4:00 PM (unless otherwise noted) - Thursday, July 16 (9:00 AM - 1:00 PM) - Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19