Customer Service Representative

Service Center

Fairfax - Pickett Rd

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, including greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary, and coordinating rental car/tow companies to provide one-stop service while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands‑on experience within a production shop

• 1+ years of experience within a customer-facing environment

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast‑paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

Caliber is an Equal Opportunity Employer.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.