Market Center Coordinator; MCC

The Market Center Coordinator (MCC) is the is the front desk leader and operational heartbeat and culture ambassador of Keller Williams Fairfax Gateway, supporting about 100+ real estate professionals.

The ideal candidate is proactive, highly organized, tech-savvy, service-driven, and accountable someone who takes ownership, anticipates needs, solves problems, and creates a warm, professional environment where agents can thrive.

• Serve as the welcoming face of the Market Center, creating a warm, professional, hospitality-focused experience for agents, clients, recruits, vendors, and guests.
• Build strong agent relationships and proactively identify ways to support their success.
• Coordinate agent onboarding and offboarding, including paperwork, systems setup, office access, licensing coordination, and follow‑up.
• Own the daily office experience keeping reception, conference rooms, kitchen, training areas, and all common spaces clean, debris free , organized, fully stocked, and presentation‑ready.
• Manage office supplies, mail, deliveries, equipment, room scheduling, and vendor coordination.
• Maintain accurate records, calendars, documentation, and operational systems.
• Coordinate with the Finance Team on check processing and related administrative procedures.
• Answer incoming phone calls promptly and professionally, determine the caller’s needs, provide accurate information when appropriate, and confidently redirect or connect calls to the appropriate person or department.

• Create and manage newsletters, email campaigns, announcements, training promotions, recruiting materials, presentations, and internal communications.
• Create professional graphics and marketing / agent appreciation/ celebration materials using Canva
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• Co‑manage / engage and moderate Market Center social media pages and Facebook groups.
• Create engaging content that highlights the Market Center, training, culture, community involvement, and agent success.
• Create agent recognition graphics and showcase agents in action through photos, videos, events, achievements, and social media features.
• Maintain consistent, professional branding across communications and digital channels.
• Coordinate classes, meetings, workshops, guest speakers, and special events from planning through execution.
• Manage registrations, communication, room setup, materials, attendance, and follow‑up.
• Support agents with KW Command, Connect, Google Workspace, Canva, CRM platforms, Zoom, and office technology.
• Maintain training resources, recordings, presentations, and digital learning materials.
• Identify opportunities to improve efficiency through technology, automation, and AI.

• Provide administrative and operational support to the Leadership Team.
• Support recruiting initiatives, leadership meetings, ALC activities, culture initiatives, education programs, vendor partnerships, appreciation events, and community outreach.
• Help create an engaging, positive, collaborative, and growth‑focused Market Center environment.

We are looking for someone who doesn't simply complete tasks they own outcomes.

The ideal candidate is:

• Proactive & Accountable: Takes initiative, anticipates needs, and follows through without constant supervision.
• Service‑Driven: Creates a warm, welcoming, concierge‑level experience.
• Highly Organized: Manages multiple priorities with exceptional attention to detail.
• A Problem Solver: Thinks critically, takes action, and finds solutions.
• Tech‑Savvy: Comfortable learning new platforms, technology, and AI tools.
• Communicative: Professional, confident, responsive, and clear in written and verbal communication.
• Adaptable: Calm and effective in a fast‑paced, changing environment.
• Team‑Oriented: Positive, collaborative, coachable, and committed to continuous growth.

• Exceptional customer service and hospitality mindset.
• Strong ownership, initiative, accountability, and follow‑through.
• Excellent written, verbal, and interpersonal communication.
• Strong organizational and project management skills.
• Professional email and presentation…