Finance​/Business Manager - Patriot Harley-Davidson

Overview

Job Title:

Business Manager

Department:
Business/F&I

Supervisor:
General Sales Manager and/or General Manager

Summary

Description:

Helping to provide credit for customers who want to purchase motorcycles. Structure deals that are in compliance with lender guidelines and the dealership policies, resulting in quick funding, and a high level of customer satisfaction and to uphold the highest ethical standards. Products to be sold include pre-paid maintenance, extended service plans, GAP, tire/wheel protection among others.

• Produce acceptable levels of revenue and profits for the dealership by selling Finance, Insurance, and Extended Service and Warranty programs to new and used motorcycle customers.
• Establish and maintain good working relationships with finance sources, factory and other appropriate contracts.
• Maintain files of active insurance and financial agencies.
• Proactively recruit and maintain sources for other Finance and Insurance Products.
• Meet or exceed monthly sales objectives and attain goals. Provide reports as requested.
• Pursue a continuing programs of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Join any relevant associations.
• Submit paperwork to/obtain approval from finance sources on all finance deals.
• Make a reasonable effort to convert cash deals to financed deals by selling the merits of financing versus paying cash.
• Set up finance forecasting in conjunction with the sales department forecasting to achieve the desired percent of penetration and income. This is to be done on a monthly and quarterly basis.
• Maintain a Finance & Insurance Logbook.
• Establish and maintain procedures to ensure timely and proper completion of all related paperwork. Check paperwork for correct title, line information, taxes, etc.
• Handle all Rate and Payment Quotations.
• Act as a liaison to all departments in matters concerning Finance & Insurance.
• Assist and support overall company policies and procedures and support the dealership’s philosophy.
• Able to work cross-functionally with all departments with an emphasis on the Sales Department and Service Department.
• Institute and employ a feature/benefit selling methodology so that all customers receive consistent treatment.
• Ensure that the delivery of any new or used motorcycle is a “custom experience” that will create a customer for life.
• Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Demonstrates commitment to the Dealership’s Mission Statement and Core Values and acts as a role model to the other Dealership Employees.
• Handle customer complaints quickly and courteously, demonstrate empathy, a positive attitude and our commitment to “making things right”.
• Perform other related duties as assigned or requested.

• None

• Confidence in ability to be successful.
• Great attitude and outstanding work ethic.
• Ability to work well in a process driven environment.
• Self-starter and self-motivated.
• Adhere to a standard of professional ethics and be respectful to customers.
• Be knowledgeable of state regulations regarding finance and the Fair Credit Reporting Act.
• Structure deals in accordance with lender and dealership guidelines.
• Have a strong menu presentation and use the 300% rule at all times.
• Disclose financial information to customers.
• Maintain good lender relations and evaluate new lender programs.
• Prepare weekly and monthly reports as requested by management.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• 2 years Finance and Insurance experience preferred.

• Requires the use of both hands.
• Frequently works on a computer in a typical office environment.

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.