Member Advisor

Overview

Why Join Apple?

At Apple Federal Credit Union, we’re a community‑focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. We foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Role

Under general supervision, deepen member relationships by assessing financial needs through proactive sales and service activities. Perform teller transactions using TCR, originate consumer loans within underwriting guidelines; this includes application input, data input, compiling necessary statistics, and loan disbursal. Incorporates The Apple Way into daily activities, providing friendly, courteous and professional service to external and internal members. The staff member will qualify potential members, complete all required steps to open deposit accounts and online/mobile services.

Additionally, the staff member will gather information to complete consumer on applications, member requests for information and/or account maintenance. The staff member will use established Apple Federal Credit Union sales techniques to assist in achieving individual and related sales goals. Performs duties and responsibilities in accordance with The Apple Way principles of Team Up, Serve With Purpose, Challenge Yourself and Own It.

Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other job duties as assigned by the Branch Manager.

• Proactively greet members, assess reasons for branch visit, and assist members accordingly.
• Process transactions such as deposits, withdrawals, and account transfers. Balance checks and cash to daily cash received vouchers.
• Input loan application data into the appropriate systems, generate and complete required loan documents to support underwriting.
• Function as a trusted advisor by recommending appropriate products and services and counseling on improving members’ financial situations.
• Complete required paperwork and data input for new deposit accounts, initiation of other credit union services, and membership applications.
• Provide basic information on loans and shares products or existing accounts as needed.
• Receive loan payments, checks and cash for deposit; verify amounts, endorse checks, and input information into the system.
• Adhere to security, CTR and SAR procedures and refer questionable transactions to the supervisor.
• Provide product and/or service recommendations based on needs assessment; cross-sell products as identified.
• Communicate information to members face‑to‑face or by telephone, including rates, terms and collateral requirements for alternative loan products.
• Calculate key financial ratios and collateral valuation using loan underwriting guidelines and verify source data (e.g., income verification).
• Input comments and record member activity in Synapsys MRM as needed.
• Stay abreast of Apple FCU products, services, policies, and procedures; meet internal training requirements annually.
• Research and resolve member inquiries regarding activities on accounts, services or products; set expectations for timely responses and perform adjustments or refunds within authority or with approval as needed.
• Identify cross‑selling opportunities and refer members accordingly.
• Attend and support external business development and loan sale events.

• Challenging Yourself Communications
• Serving with Purpose
• Owning It
• Teaming Up

This position will also be assessed against annual goals.

• Experience - Minimum two (2) years’ experience in lending or branch operations.
• Education - High school diploma.
• Interpersonal Skills - Excellent positive member/customer service and interpersonal skills.
• Other Skills - Excellent math skills and the ability to effectively communicate with members.
• Familia…