Campus Financial Aid Representative

Campus Financial Aid Representative

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at , or DBVI at

Job Description

- General Description:

By developing and applying consistent policies and procedures that meet federal, state and institutional requirements, the Office of Financial Aid and Support Services attempts to eliminate financial barriers for students who likely would be unable to pursue postsecondary education without financial assistance.

Duties and Tasks:
To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process over the phone, by email, or by in-person consultations. To coordinate assistance with appropriate policies and regulations. Assist with the organization and completion of outreach activities. Assist the Campus Financial Aid Manager or his/her supervisor, as requested, with other financial aid-related projects and tasks.

Assist students in the financial aid office or offsite workshops in completing the online FAFSA application and all Financial Aid related requirements, such as verification or Master Promissory Note/Entrance Counseling completion. Analyze financial aid information provided by students on FAFSA to determine accuracy, completeness, and correctness. Identify discrepancies related to information provided on documents vs. information provided on FAFSA vs.

information provided in the NOVA system.

KSA's/Required Qualifications
- Required KSAs:
Strong customer service skills and abilities to include familiarity with computer applications related to financial aid as well as student information systems. Knowledge of office procedures, various office equipment, and excellent communication and organization skills. Ability to work well with students, staff and other offices for successful resolution to difficult problems Ability to work independently in identifying and addressing the student's financial aid needs as they relates to the application process.

Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs. Ability to work under pressure and to manage multiple tasks and demands.

Minimum Qualifications:

Experience in a customer service setting. Familiarity and experience with various software applications and reporting tools, including Microsoft Office Suite tools. Experience with diverse populations

Additional Considerations:
Experience working with the People Soft student information system Bilingual – Spanish Experience utilizing Financial Aid Professional Resources (NASFAA, FSAPartnerConnect, IFAP, VASFAA)