Executive Client Service Associate

At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive.

We believe that every dollar saved represents a lifetime of hard work and aspirations, and every dollar invested has a job to do for our clients. That’s why we are committed to managing our clients’ investments by truly understanding them as people first and then delivering advice, strategies and solutions to help them feel confident about the plans they are making, whether for today, tomorrow, or in the great unknown future.

Our culture is grounded in our CORE values:
Client First, One Team, Respectful Candor, and Endless Curiosity. These values guide everything we do, for our clients and each other. We are committed to moving forward together. If you are inspired by purpose-driven work and a collaborative, values-led culture, we invite you to explore a career with us.

As an Executive Client Service Associate, you will be part of the Client Services Team and provide full support to an Executive Director Planner within the firm, ensuring and enhancing client satisfaction thru direct contact with clients, custodians, and other operational employees.

We are looking for service professional with strong financial services industry experience to help us deliver superior service by building and nurturing the client relationship, as well as performing all related administrative functions. If you have exceptional client service, ability to adapt to various planner needs, strong multitasking abilities, communication skills, with a good understanding of finance, this may be the opportunity for you!

• Advanced ability to work with an Executive Director – specifically with a large practice, handling multiple priorities and a high level of expertise in service transactions.
• Experience in interacting with affluent clients and working through complex financial transactions including; including estate transfers, cost basis calculations, etc. Understanding of RMD / Tax implications and impact to client relationships.
• Ability to evaluate a client’s financial situation – review statements, research documents and identify potential gaps in a portfolio for an Executive Director.
• Work independently with other service providers (CPAs, Estate Attorneys, etc.) to resolve complex client issues.
• Responsible for cultivating deeper relationships with clients and engaging with them on both a reactive and proactive basis
• Assist prospects and clients to handle all necessary onboarding paperwork and/or ancillary forms.
• Monitor client account activity, researching and resolving issues
• Verify accounts are traded into the correct model and aid operation teams as needed; track incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved as expected
• Maintain risk awareness and compliance; identify problems in a timely manner while complying with standard resolution policy, the established corporate process, and regulatory procedures
• Participation in projects, task forces, councils, and product rollouts to ensure CSA voice is represented, as needed
• Ability to provide mentorship and training to other CSAs
• Participation in projects, task forces, councils, and product rollouts to ensure CSA voice is represented, as needed
• Ability to provide mentorship and training to other CSAs

• Minimum of 3+ years of related industry experience (Registered Investment Advisor or Broker/Dealer)
• Bachelor’s degree or equivalent industry experience preferred
• Works autonomously within established procedures and practices
• Good understanding of finance and investment markets/securities
• Exceptional client service skills, phone/video meeting etiquette and ability to communicate effectively
• Critical thinking, attention to detail, and multi-tasking skills required
• Able to adapt to changes in the work environment, manage competing demands and work with frequent change, delays, or unexpected events
• Works well under pressure and in a fast-paced environment
• Position requires a high level of confidentiality
• CRPC and/or Series 65 strongly recommended

Edelman Financial Engines takes a market-based approach to…