Services Specialist II

Job Announcement

Make a difference – join our team to empower communities and build futures! The Fairfax County Department of Housing and Community Development works in partnership with the Redevelopment and Housing Authority to serve the people of Fairfax County by creating housing opportunities to promote inclusive and thriving communities. Help make our vision of a community everyone can afford to call home a reality!

This position performs initial and ongoing occupancy functions for applicants and participants of DHCD's federal, state, and local tenant-based and project-based voucher programs. Depending on assignment, these may include Rental Assistance Demonstration Project-Based Section 8 Program (RAD PBV), Project-Based Housing Choice Voucher Program (PBV), Tenant-Based Housing Choice Voucher Program (HCV), Family Unification Program (FUP), Mainstream Voucher Program (MVP), Non-Elderly Disabled Voucher (NED), Veteran's Assistance For Supportive Housing (VASH), Home Tenant-Based Rental Assistance (TBRA), Emergency Housing Voucher Program (EHV) and State Funded Rental Assistance programs

The position:

• Interviews program applicants and/or participants to determine eligibility.
• Conducts comprehensive housing orientation sessions to counsel and provide advice to clients on federal regulations and other legal issues.
• Coordinates moves within local jurisdiction and portability requests.
• Initiates and participates in formal and informal hearings, affirmatively furthering fair housing opportunities for clients which includes, but is not limited to, the reasonable accommodation requests.
• Provides customer service support and assistance to families, landlords, and other public and private agencies in the resolution of housing-related issues.
• Makes appropriate referrals and answers general questions related to housing programs and affordable housing opportunities.
• Collaborates to improve or strengthen networks within the county. Promotes family self-sufficiency and stability. Performs data entry, runs reports, ensures accuracy of data, and makes necessary corrections in the database before submitting to HUD.
• Manages timelines and accuracy of caseload for audit purposes, and issues notifications according to state and local laws.

Fairfax County Government offers a thriving career and workplace culture. Watch these videos to learn more:

• Working for Fairfax County Government

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Fairfax County Government is committed to the One Fairfax Policy by intentionally considering equity when making policies, delivering programs and services, considering diverse ideas and perspectives, and communicating with transparency in the decision-making processes.

MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to the following:

Graduation from an accredited four-year college or university with a bachelor's degree in sociology, psychology, public or business administration, counseling or a related field, plus two years of experience in the field of human services, Choice Voucher, real estate, home ownership, relocation, or property management.

NECESSARY SPECIAL REQUIREMENTS: The appointee to the position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Experience in the health and human services field and/or the delivery of services and implementation of housing programs for residents of low and moderate-income housing developments, including RAD PBV, PBV, HCV, and/or Low-Income Housing Tax Credits.
• Bachelor's degree is preferred.
• Experienced in customer service and working directly with stakeholders.
• Experience interpreting and administering complex…