Clinical Schedule Coordinator Part Time

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Wellness resources

Baseline Medical is a women-owned, nurse-led company redefining how medical care is delivered across the DMV. We provide mobile medical services and IV therapy to patients in their homes, hotels, and offices - bringing high-quality clinical care directly to where people are. Baseline Medical is seeking an experienced Schedule Coordinator who thrives in a fast-paced environment and brings strong scheduling, coordination, and problem-solving skills.

Experience in healthcare or logistics is a plus.

This is not a traditional customer service or receptionist role. The ideal candidate is highly organized, adaptable, and comfortable managing multiple moving pieces while coordinating patients, clinical staff, and day-to-day scheduling needs. Experience in a medical, home health, logistics, or similar fast-paced environment is preferred.

As a Schedule Coordinator, you'll serve as the operational hub between patients, nurses, providers, and internal leadership. You'll coordinate mobile wellness/illness appointments, optimize nurse and provider schedules, respond to urgent scheduling changes, and ensure every patient receives a seamless concierge experience.

Success in this role requires excellent judgment, strong organizational skills, and the ability to remain calm while managing multiple priorities in a fast-paced environment.

This is a part-time on-site position offering 2-4 rotating shifts per week; weekend availability is
required
.

• Sunday
  - Thursday
  • AM Shift: 7:45am - 1:45pm
  • PM Shift: 1:30pm - 9:30pm
• Friday
  - Saturday
  • AM Shift: 7:45am - 6:00pm

• Answer incoming phone calls, text messages, emails, and other communication mediums
• Set appointments for patients, ensuring optimal scheduling and efficient use of resources
• Monitor provider availability and adjust schedules throughout the day based on cancellations, emergencies, traffic, and appointment changes
• Review scheduling requests for completeness and obtain any additional information necessary before appointments
• Collaborate closely with nurses, providers, and leadership to resolve scheduling conflicts and operational challenges
• Perform various administrative duties, including data entry, record maintenance, and patient documentation in accordance with the company's standard operating procedures
• Ensure patient information is handled in accordance with HIPPA and compliance with privacy regulations
• Support daily operational workflow by managing appointment logistics and coordinating timely communication between departments
• Utilize scheduling software, and other technology platforms to manage schedules and appointments efficiently
• Deliver a compassionate, professional, concierge-level experience during every patient interaction

• Minimum 1-2 years of experience in medical scheduling, patient coordination, or a similar healthcare operations experience role
• Experience coordinating multiple providers and changing patient needs
• Demonstrated ability to manage competing priorities, adapt quickly to changing circumstances, and consistently meet deadlines with accuracy

Experience in one or more of the following healthcare settings:

• Home health
• Mobile healthcare operations
• Medical practices
• Concierge medicine
• Urgent care
• Specialty clinics
• Multi-provider scheduling
• Healthcare dispatch or logistics coordination
• Other similar patient-care environments

• Experience using Electronic Medical Records (EMR/EHR) and medical scheduling software
• Proficiency in Microsoft Office and other scheduling or communication platforms
• Comfortable learning and adapting to new technology
• Understanding of HIPPA requirements and patient confidentiality standards
• Knowledge of medical terminology is highly desirable

• Excellent written and verbal communication skills.
• Exceptional organizational and time management abilities.
• Strong critical thinking and problem-solving skills.
• Ability to prioritize multiple competing tasks in a fast-paced environment
• Strong attention to detail and follow-through
• Professional, compassionate, and patient-focused approach.
• Collaborative team player with a positive attitude

• High School Diploma or GED required
• Additional education in healthcare administration, medical assisting, health sciences, or a related field is preferred