Patient Access Specialist

Inova is looking for a dedicated patient access specialist to join the team. This role will be full-time Full-Time 40 Hours Per Week Monday through Friday Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:
  
  Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Patient Intake, Registration & Documentation:
  Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations:
  Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks:
  Coordinates documentation and follows up on case-related tasks.
• Financial Counseling:
  Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination:
  Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns:
  Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk:
  Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy:
  Coordinates with departments, tailors messaging, and supports patients.
• May perform additional duties as assigned.

• Education - High School or GED
• 1 year of Patient Access Experience