Patient Access Associate

Inova is Looking for a dedicated Patient Access Associate to join the team. This role will be Monday through Friday full-time hybrid.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:
  
  Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

• Patient Intake, Registration and Documentation:
  Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations:
  Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks:
  Notifies case managers and documents referrals.
• Financial Counseling:
  Provides estimates and collects payments.
• Insurance & Contract Coordination:
  Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns:
  Answers routine questions and escalates issues.
• Health Information Management (HIM) Coordination:
  Flags duplicate records and scans identification.
• Utilization Review Coordination:
  Flags cases needing review.
• Compliance:
  Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

• Education - High School or GED

• contact center/healthcare experience preferred, has customer service, bilingual (Spanish)