Front Desk Agent

Position: - Front Desk Agent
Crescent Hotels & Resorts -  -  - Responsibilities:
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet.;
Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards;
Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries;
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy;
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner