Front Desk Supervisor

Company Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do.

We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. With health & wellness programs, best-in-class learning and development, and travel discounts that ‘feed your inner explorer,’ we work hard to deliver on what YOU need. We are ready for you to start your journey with us where You Belong.

We Care. Shine Bright.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Front Desk Supervisor
:
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

You’ll also:

• Respond to guests’ special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality is provided to hotel customers.
• Supervise the Front Desk Agents, remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by conducting thorough research and determining the most effective solutions.
• Make decisions and take action based on experience and good judgment, sometimes revising approach to accommodate unusual situations.
• Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.

• At least 6 months of experience as a Front Desk Supervisor.
• Able to work a flexible schedule to include weekdays, weekends, morning, evening shift and holidays.
• Experience with Marriott PMS system.

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. You must remain professional at all times, treating all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Maintain a positive guest and associate experience by meeting and striving to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. Demonstrate adaptability to change, willingness to learn new skills, solve routine problems, and ask for help when unsure.

Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Other job-related duties may be assigned by the associate’s supervisor. This description is subject to change at the sole discretion of the Company and does not create an employment contract; each associate remains “at will.”

• Thought Provoking
  :
  Capable of making others think deeply on a subject.
• Team Player
  :
  Works well as a member of a group.
• Loyal
  :
  Shows firm and constant support to a cause.
• Innovative
  :
  Consistently introduces new ideas and demonstrates original thinking.
• Leader
  :
  Inspires teammates to follow them.
• Functional Expert
  :
  Considered a thought leader on a subject.
• Enthusiastic
  :
  Shows intense and eager enjoyment and interest.
• Detail Oriented
  :
  Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated
  :
  Devoted to a…