Project Manager, Sprint

Description

ICF is seeking a Project Manager, Sprint for Child Welfare Information Gateway, a service of the Children’s Bureau (CB), Administration for Children and Families (ACF), US Department of Health and Human Services (DHHS) that centralizes resources for the nation’s child welfare, adoption, and foster care professionals, along with the public.

This role leads fast-paced sprint-based planning and delivery across matrixed teams, ensuring complex tasks are translated into clear plans, executed efficiently, and delivered with high quality. The Project Manager, Sprint brings strong judgment, organization, and collaboration skills to help teams move from strategy to execution while navigating ambiguity, balancing stakeholder needs, and continuously improving how work gets done.

• Lead Sprint and Project Planning
• Plan, coordinate, and manage sprint-based work from initiation through delivery
• Translate high-level strategy, client needs, and stakeholder input into actionable task plans, workflows, and requirements
• Develop and maintain project documentation, including sprint plans, roadmaps, SOPs, process flows, templates, and tracking tools
• Manage Tasks, Timelines, and Risks
• Lead end-toend task management, including scoping work, creating integrated project plans, managing schedules, and tracking milestones
• Proactively identify, communicate, and mitigate project risks, including scope creep, timeline issues, and quality concerns
• Perform quality assurance and quality control reviews to ensure deliverables meet requirements and standards
• Coordinate Matrixed Teams and Stakeholders
• Coordinate work across cross-functional, matrixed teams using Agile or hybrid Agile approaches
• Work directly with internal teams, senior leadership, clients, and subcontractors to clarify needs and develop solutions
• Serve as a reliable point of coordination, providing clear and timely updates, reports, and written communications
• Support Continuous Improvement and Innovation
• Contribute to strategic planning discussions focused on improving processes, systems, and client support
• Help identify opportunities to streamline workflows, improve team coordination, and increase overall effectiveness
• Support knowledge-sharing and documentation to enable consistency, transparency, and scalability

• Bachelor’s degree in Information Technology, Communications, Public Administration, Social Work, Sociology, or a related field
• Minimum 8 years of professional experience, including at least 3 years in project management, client management, web development, or system integration work

• At least 3 years of experience supporting public sector, human services, or mission-driven programs
• PMP and/or Certified Scrum Master (CSM) certification
• Experience developing and maintaining multiphase project roadmaps
• Experience supporting complex system integration or web development initiatives
• Interest in work that supports families, communities, and public good outcomes
• Proficiency with project and task management tools such as Microsoft Project, JIRA, Confluence, and Share Point
• Proficiency with Microsoft 365 applications (Word, PowerPoint, Outlook, Visio) and Adobe Acrobat
• Strong attention to detail and experience producing high quality, errorfree work products

• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated professionalism, sound judgment, and discretion
• Ability to work effectively in collaborative, fast-paced, and matrixed environments
• Strong problem-solving and analytical skills
• Comfort navigating ambiguity and helping others gain clarity
• Willingness to innovate and continuously improve ways of working
• Demonstrated experience managing complex projects from planning through delivery
• Ability to understand and communicate technical concepts to both technical and nontechnical audiences
• Experience collaborating closely with senior leadership and coordinating diverse teams

ICF is a global advisory and technology services provider, but we’re not your typical consultants.…