Documentation Specialist III

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

• To support Client by researching operational processes to develop and maintain technical and non-technical reference materials.
• To participate in infrastructure upgrades, software implementations, and other Client projects to support the development and maintenance of intranet-based manuals and Client Systems. Works independently.
• Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies and/or procedures.
• Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints.
• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.).
• Collaborate with project team members to ensure alignment with departmental efforts.
• Lead conduction of research and preparation of reference material.
• Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support.
• Ensure effective management of projects from inception through implementation.
• Identify, communicate and resolve technical, tactical and operational project issues and risks.
• Interview business owners to determine task objectives, requirements and needs including complex intranet resources.
• Maintain documentation library to ensure currency of processes.
• Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise.
• Participate on cross-functional training team to establish and maintain a community of practice.
• Provide training to end user in the use of electronic manuals and reference material.
• Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps.
• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations.
• Administer and Develop eNet content.
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results – Lead.
• Ensure clear, concise and effective communication of material.
• Interact with various sub-teams to determine user requirements and specifications.
• Lead, guide and mentor less experienced staff.
• Manage client expectations up to and including all executive level leader.
• Recommend strategy for communications.
• Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines.
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization.
• Write online reference material, instructions and communications.
• Act as supervisor/manager in the incumbent's absence.
• Perform other duties as assigned.

• AEM experience.
• Web content development.
• Graphic design/visual storytelling.

• Content Strategy/UX Writing Awareness.
• Light Motion or Interactive design.
• Analytics and Data-driven enhancement mindset.

• Ability to compile, organize and present information clearly and concisely.
• Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support.
• Extensive experience in composing correspondence that adheres to grammar and Client writing style and standards.
• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals.
• Extensive experience in researching, compiling,…