Network​/Telecom Analyst

Job Announcement

Provides hardware/software support to agency end users, workstations, peripherals, and servers for the department. Performs hardware/software installations, maintenance, and inventory control for agency technical equipment. Serves as IT security coordinator for FRD applications; configures security permissions and performs Active Directory administration. Provides technical support for the agency's fleet of mobile command units. Serves as a technical liaison to DIT and outside vendors.

Assists other IT team members and end users as needed. Participates in developing a Continuity of Operations Plan and Disaster Recovery for agency systems and evaluating new technologies supporting agency tactical technology, IoT for public safety, and agency strategic planning.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Performs cable routing and termination, equipment installation and configuration, labeling, and documentation;
• Provides routine support for network and/or telecommunications functions;
• Responds to and prioritizes requests from users to provide guidance and assistance;
• Adds/deletes users;
• Proposes, develops, and implements documentation and procedures for determining and/or preventing problems;
• Assists the help desk in problem determination and solution;
• Sets up, installs, and tests hardware and peripherals at user sites;
• Installs network operating system and standard programs;
• Assists in the installation of more complex software and equipment;
• Provides basic one-on-one training to users;
• Maintains system records and documentation;
• Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange;
• Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications;
• Maintains an inventory list of agency hardware and software;
• Provides assistance to other staff as needed.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Some knowledge of communications network management and router configuration;
• Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems;
• Understands the PC in a network environment;
• Understands the network environment and its operation;
• Ability to install system hardware and software;
• Ability to plan, schedule, coordinate, and manage studies, special projects and assignments;
• Ability to evaluate and make recommendations on different applications software packages;
• Ability to communicate effectively, both orally; and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to the following:
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.

CERTIFICATES AND LICENSES

REQUIRED:

Driver's License (Required)

NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, driving record check, and sanctions screening to the satisfaction of the employer.

PREFERRED QUALIFICATIONS: MS Windows, MS Office, and Active Directory

PHYSICAL REQUIREMENTS: Ability to input, access, and retrieve information from a computer. Ability to lift up to 30 lbs. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE: Panel…