ServiceNow​/Azure Solutions Architect SME

Job Description

Transform technology into opportunity as a Service Now / Azure Solutions Architect SME pe what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a Service Now / Azure Solutions Architect SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Designs, implements, governs, and maintains the overall architectural framework for Service Now solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM)
• Oversee the deployment, administration, and maintenance of Service Now instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization
• Act as a Service Now subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes
• Create estimations on effort required to produce Service Now functionality
• Serve as the technical owner and subject matter expert for our Azure cloud environment. This “ownership role” is responsible for designing, implementing, and maintaining robust, scalable, and secure cloud solutions
• Understand Azure architecture principles and the ability to architect sophisticated solutions, including Virtual Networks (VNETs), networking, and peering configurations.
• Lead the implementation of high-availability and scalable solutions across availability zones and regions, while also managing and securing traffic with application firewalls and gateways.
• Contribute to critical system integrations, including the effective use of automation and infrastructure-as-code (IaC) tools such as Git Lab, Terraform, and Ansible
• Advise and oversee the software testing process to ensure that all NFRs are clearly tested
• Provide analysis of security protection technologies as necessary
• Collaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycle
• Identify potential risks and issues related to the solution and take appropriate steps to mitigate them
• Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
• Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Serve as the primary technical face of the organization to key customers and stakeholders
• Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organization’s delivery roadmap to guarantee successful mission outcomes
• Refine, elaborate, and document customer requirements
• Define and document appropriate technologies to satisfy requirements
• Collaborate with engineering teams to solve technical problems and prioritize issues
• Mentor other architects and engineers
• Maintain current Service Now and industry certifications, while obtaining additional certifications

Bring your engineering expertise along with a drive for innovation to GDIT. The Service Now / Azure Solutions Architect SME must have:

Required

Education:

Technical Training, Certification(s) or Degree

Preferred Education: Bachelor’s degree in related field

• Associate’s degree plus 2 additional years of experience may be considered in lieu of Bachelor’s
• Master’s degree will reduce the total experience requirement by 2 years
• Doctoral degree will reduce the total experience requirement by 3 years

Required Experience: 10+ years of related experience in…