ServiceNow Architect SME
Listed on 2026-03-14
-
IT/Tech
IT Consultant, Systems Engineer
Req : RQ216362
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other
Required:
None
Job Family: Software Engineering
Skills:
Communication,Problem Solving,Service Now Platform,Software Development
Certifications:
Certified System Administrator (CSA) | Service Now - Service Now
Experience:
10 + years of related experience
US Citizenship
Required:
Yes
Job Description:
Transform technology into opportunity as a Service Now Architect SME pe what’s next for mission-critical government projects while shaping what’s next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Service Now Architect SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:
Designs, implements, governs, and maintains the overall architectural framework for Service Now solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM)
Oversee the deployment, administration, and maintenance of Service Now instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization
Act as a Service Now subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes
Create estimations on effort required to produce Service Now functionality
Advise and oversee the software testing process to ensure that all NFRs are clearly tested
Collaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycle
Identify potential risks and issues related to the solution and take appropriate steps to mitigate them
Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff
Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
Serve as the primary technical face of the organization to key customers and stakeholders
Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organization’s delivery roadmap to guarantee successful mission outcomes
Refine, elaborate, and document customer requirements
Define and document appropriate technologies to satisfy requirements
Collaborate with engineering teams to solve technical problems and prioritize issues
Mentor other architects and engineers
Maintain current Service Now and industry certifications, while obtaining additional certifications
WHAT YOU’LL NEED TO SUCCEED
The Service Now Architect SME must have:
● Required
Education:
Technical Training, Certification(s) or Degree
●
Preferred Education:
Bachelor’s degree in related field
Associate’s degree plus 2 additional years of experience may be considered in lieu of Bachelor’s
Master’s degree will reduce the total experience requirement by 2 years
Doctoral degree will reduce the total experience requirement by 3 years
●
Required Experience:
10+ years of progressively responsible experience in Service Now architecture roles, including significant experience providing technical leadership and guidance
● Required Technical
Skills:
Extensive experience with Service Now architecture, development, and best practices, including strong knowledge of the platform s core modules
Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS
Prior hands-on work with Service Now or modern Dev Ops tooling
Ability to produce level of estimates and basic deployment plans for Service Now…
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