ITOM Discovery SME

Overview

Req : RQ216770

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other

Required:

NACI (T1)

Job Family: IT Infrastructure and Operations

Skills: CMDB,Integration Architecture Implementation,SAM Software,Service Now Platform

Experience: 5 + years of related experience

Job Description: Seize your opportunity to make a personal impact as an ITOM Discovery SME supporting CMS Cloud Product Tools. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

• Lead the architecture, configuration, and optimization of Service Now ITOM Discovery implementations.

• Design and manage discovery patterns for identifying servers, network devices, databases, cloud resources, containers, and virtualization platforms.

• Configure discovery schedules, credentials, probes, sensors, and MID server architecture across CMS’ enterprise infrastructure.

• Ensure high CMDB data accuracy and completeness by defining identification and reconciliation rules.

• Implement normalization processes to align discovered data with IT asset lifecycle workflows.

• Manage duplicate CI elimination and enforce authoritative data source validation for CMDB governance.

• Implement Service Now Service Mapping to align business services with their underlying infrastructure components.

• Map relationships and dependencies between hardware, applications, and services to enable impact analysis during incidents.

• Provide visibility into hybrid environments, including cloud platforms (AWS, Azure), on-prem servers, and containerized systems.

• Develop and integrate discovery processes with enterprise tools, such as monitoring platforms (Dynatrace, Splunk), cloud providers, and ITAM systems.

• Build automation workflows using MID servers, APIs, scripted probes, and sensors to improve ITOM reliability and efficiency.

• Track end-of-life (EOL) and compliance statuses across discovered assets to mitigate audit risks.

• Collaborate with SAM Analysts and Procurement teams for proactive lifecycle tracking and renewal notifications.

• Provide audit-ready asset intelligence by reconciling discovered data with compliance requirements and CMS operational policies.

• Act as the SME for Service Now ITOM Discovery and CMDB integrations across CMS IT environments.

• Provide technical guidance to platform teams, Service Now developers, and IT administrators for troubleshooting discovery failures.

• Education: Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

• Required Experience: At least 5 years of IT discovery and inventory management experience, including 3+ years with Service Now ITOM Discovery.

• Required Technical
  
  Skills:
  
  In-depth knowledge of Service Now ITOM Discovery, including MID server architecture, network probes, and sensors; advanced understanding of integration architecture between SAM, ITOM, and CMDB systems; strong understanding of SSH, SNMP, HTTP, WMI, and Power Shell for discovery integration; experience with CMDB structures, reconciliation rules, and normalization processes; proven track record of building application service maps aligned with infrastructure dependencies;
  
  proficiency with automated discovery workflows for AWS, Azure, and hybrid cloud architectures; integration experience with tools like Dynatrace and Splunk; proficiency in Python, Power Shell, and Service Now Flow Designer; familiarity with hybrid environments, containerization platforms (Docker, Kubernetes), and virtualization tools; experience configuring credential vaults and secure probes for accessing discovery endpoints; advanced discovery integration and automation coverage for hybrid and virtual infrastructure;
  
  experience in process improvement and automation to reduce manual workloads; analytical problem-solving and strong communication to translate business requirements into technical solutions.

• Attributes for Success: Strong team collaboration and process improvement skills; advanced troubleshooting and bug resolution…