Technical Support Specialist

Overview

Technical Support Specialist
Fairfax, VA
Pay From: $80,000 per year

• Experienced Technical Support Specialist
• 3+ years of experience in customer success, client support, training, education technology, safety operations, or a related customer-facing role
• Strong relationship building and communication skills with the ability to engage effectively with both technical and non-technical audiences
• Experience delivering training, presentations, or staff enablement programs preferred
• Ability to manage multiple priorities and work independently in a field-based environment
• Strong organizational skills and attention to detail
• Comfortable using technology platforms and learning new systems quickly
• Experience working in K-12 education, school safety, SaaS, or operational support environments is preferred
• Valid driver s license and willingness to travel regularly throughout the assigned district territory
• Customer first mindset with strong consultative and partnership skills
• Ability to identify operational gaps and recommend practical solutions
• Strong facilitation and presentation abilities
• Proactive, collaborative, and adaptable approach to supporting customer needs
• Comfortable balancing relationship management with light technical coordination and issue escalation
• Ability to travel regularly between school and district sites
• Ability to transport training materials and equipment weighing up to 30 lbs., including carrying, lifting, and moving equipment between school and district locations as needed
• Ability to work onsite within active school environments

• Serve as the district s primary operational liaison and trusted advisor for clients safety solutions
• Build strong relationships with district and school stakeholders to support long-term partnership success
• Provide guidance on safety operations, system usage, adoption strategies, and best practices
• Partner with district leadership to support continuous improvement of safety initiatives and operational processes
• Support district preparedness efforts, including onsite support during reunification events or other safety related activities
• Conduct regular onsite visits to district campuses and facilities
• Monitor overall system health and identify opportunities to improve operational effectiveness and user experience
• Review outstanding support items and coordinate follow-up with internal teams when necessary
• Perform routine inspections and functionality checks of badges, gateways, beacons, and related devices, including work that will require climbing ladders and accessing equipment mounted in elevated locations
• Provide weekly visit summaries outlining activities, observations, recommendations, and next steps
• Deliver engaging onsite and virtual training sessions for school and district personnel
• Conduct Lunch & Learn sessions and ongoing educational opportunities to reinforce best practices and product utilization
• Support onboarding and training for new staff members using client systems
• Collaborate with district leadership to align training initiatives with professional development schedules and operational goals
• Act as a knowledgeable resource for schools on day-to-day system usage and workflows
• Train designated campus personnel on badge replacement procedures and operational processes
• Support schools in maintaining badge inventory and replacement readiness
• Promote standardized processes and consistency across district campuses
• Assist school staff with operational questions and escalations related to client solutions
• Partner with internal Client Success, Support, Product, and Implementation teams to advocate for customer needs
• Communicate customer feedback, operational trends, and improvement opportunities to internal stakeholders
• Help ensure a positive customer experience through proactive communication and follow-through

Equal Opportunity

Employer:

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.