ServiceNow Developer

Overview

Req : RQ217308

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other

Required:

MBI (T2)

Job Family: Software Engineering

Skills: Microsoft Copilot, Playwright (Software), Service Now Platform

Experience: 8 + years of related experience

Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. As a Service Now Developer
, you’ll see the bigger picture on mission initiatives and where your program management career can go  will be impactful to the USPS mission by developing, implementing, and maintaining robust software solutions tailored to meet customer needs. You will collaborate with cross‑functional teams to understand requirements, optimize workflows, and integrate cutting‑edge technologies to ensure a seamless user experience. Your work will help empower customers to achieve their objectives and enhance operational capabilities.

Bring your expertise and drive for innovation to GDIT. The Service Now Developer must have:

• Bachelor’s degree in a relevant field from an accredited College/University is preferred.

• Alternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.

• Minimum of 8 years of Information Technology experience.

• Service Now Certified System Administrator (CSA) certification.

• Hands-on experience configuring and developing in Service Now, including form and field creation/updates (backend configuration and/or App Engine Studio).

• Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.

• Work independently with minimal supervision or as part of a cross-functional development team to deliver time-sensitive tasks and platform enhancements.

• Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.

• Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.

• Leverage AI capabilities (AI-specific tools are CoPilot and Playwright) in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).

• Knowledge of users, groups, roles

• Experience creating, modifying, troubleshooting ACLs (Access Control Rules)

• Experience using Flow Designer, including approvals, task orchestration etc

• Experience with automated testing and quality practices: ATF (Automated Test Framework)

• Strong understanding of the Service Now data model (tables, inheritance, dictionary attributes), update sets

• Develop, enhance, and maintain Service Now client-side and server-side scripting, including Client Scripts and Business Rules.

• Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Work spaces.

• Service Now application development experience in two or more of the following areas:

• ITSM modules, including Incident, Change, Problem, and Knowledge Management

• SPM modules including Demand and Project Portfolio Management (PPM)

• Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring

• CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance)

• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting

• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain…