BPA Program Manager

Program Manager (BPA-Level & Call Order
1)

Discover a career that is challenging, impactful, and mission‑critical. Join our team as a Program Manager and make an impact on Federal Student Aid’s cloud infrastructure modernization activities. While you help us advance the mission, we’ll help you build your skills and advance your career.

• Provide overall leadership for all BPA Call Orders, serving as the Contractor’s authorized representative and ensuring delivery across scope, schedule, cost, and quality.
• Lead execution of secure, scalable cloud infrastructure services in compliance with FedRAMP, FISMA, NIST 800‑53, Zero Trust, and Department of Education IT and cybersecurity standards.
• Oversee ITIL‑aligned incident, change, configuration, and continuous monitoring processes, and deliver dashboards, service reports, and SLA/KPI metrics to FSA leadership.
• Manage budgets, staffing, subcontractors, and resources while driving proactive risk identification, mitigation, and continuous improvement.
• Serve as primary point of contact for the CO, COR, Government Task Leads, and senior FSA stakeholders to ensure clear communication and mission alignment.
• Collaborate across development, operations, cybersecurity, and data teams to support Dev Sec Ops  pipelines and multi‑cloud modernization initiatives.

Bachelor’s Degree in IT, Computer Science, Engineering, Business, or related field. (An additional six (6) years of relevant experience may be substituted for a degree.)

• Minimum fifteen (15) years of experience managing large‑scale federal IT or cloud infrastructure programs.
• Demonstrated experience leading multi‑cloud operations in high‑availability, mission‑critical environments.
• Proven track record managing complex technical programs with evolving requirements and competing priorities.

• Strong understanding of cloud architectures, networking, cybersecurity, and cloud cost optimization.
• Deep familiarity with FISMA, FedRAMP, NIST SP 800‑53, Zero Trust Architecture, and federal cybersecurity frameworks.
• Experience implementing ITIL, Agile, Dev Sec Ops  pipelines, and enterprise service management processes.

Ability to obtain a Public Trust or higher, per FSA requirements.

• Exceptional communication and executive‑level briefing skills.
• Strong stakeholder management and cross‑functional leadership abilities.
• Proven ability to lead diverse technical teams and subcontractors.

• PMP, PgMP, or equivalent program management certification
• ITIL Foundation or higher
• SAFe, Scrum, or other Agile certifications
• Cloud certifications (AWS, Azure, GCP)

Remote

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans