Sr. Agile Business Analyst

Req : RQ220411

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other

Required:

Other

Job Family: Process and Operational Efficiency

Skills: Critical Thinking, Problem Solving, Written Communication

Experience: 5 + years of related experience

The team supporting the Administrative Office of the US Courts (AO) Case Management System Office (CMSO) is organized into 16 sub agile teams. We develop integrated solutions using the Agile/SAFe Framework. We focus on software development within AO to deliver systems for the Case Management and Electronic Case Filing (CM/ECF) Portfolio, which consists of mission‑critical case management and related software to support federal appellate, district, and bankruptcy court judges and staff and external stakeholders.

To date, courts have managed nearly 60 million cases using CM/ECF, with over 1.5 billion docket entries stored and available for viewing by 4 million registered users.

• Work closely with business stakeholders to understand their needs, objectives, and challenges
• Support production support team in analyzing operational issues received by the support desk.
• Collaborate with business users, developers and infrastructure teams to troubleshoot and resolve application issues.
• Analyze operational trends, recurring incidents, and system performance metrics to identify improvement opportunities.
• Evaluate and understand As‑is and To‑be system requirements and capabilities. Translate business requirements into clear and concise functional specifications for technical teams.
• Identify areas for process optimization and efficiency enhancement. Recommend process improvements and assist in their implementation.
• Provide support to developers, automated and manual testers by creating detailed documentation and necessary workflows.
• Understand software lifecycle management skills related to application development tasks and planning sprint cycles.
• Apply in‑depth knowledge of the Software Development Life Cycle to help anticipate complexities in the system.
• Have experience with modern web client technologies and the associated front‑end to back‑end interactions.

• 5+ years of experience as a business operations analyst in an agile environment.
• Experience in monitoring alerts, incident triage calls, root cause analysis sessions, and post‑incident reviews.
• Strong oral and written communication skills.
• Strong analytical, problem‑solving, and critical‑thinking skills.
• Excellent communication and interpersonal abilities.
• Comprehensive understanding of Agile & Dev Ops methodology and culture.

• Knowledge of relevant tools such as Splunk, Microsoft Visio, JIRA, Confluence, and etc.

Likely salary range for this position is $80,750 – $109,250. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.

Our benefits package includes a variety of medical plan options, some with Health Savings Accounts, dental and vision plans, and a 401(k) plan offering both pre‑ and post‑tax contributions up to IRS limits with company match. Work/life balance is encouraged through flexible work weeks where possible and various paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.

Paid leave and paid holidays are prorated based on hire date. The Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12‑month period. Additional offerings include short and long‑term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance. We regularly review Total Rewards to ensure competitiveness and alignment with employee preferences.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans