Senior Platform Operations Manager

Job Description

Everforth ECS is seeking a Senior Platform Operations Manager to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. This position is contingent upon contract award. The War Data Platform (WDP) is a key initiative within the U.S. Department of War’s AI-First strategy introduced in early 2026. The WDP focuses on operational war fighting data and accelerates AI deployment on the battlefield.

It extends to Unclassified, Secret, and Top Secret environments and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.

• Directs enterprise platform operations by managing operational reliability, service performance, and mission continuity activities across Department of War environments.
• Monitors, tracks, and reports platform Service Level Objectives and key performance parameters using operational monitoring and logging tools such as Amazon Cloud Watch, Amazon Cloud Trail, Grafana, and Splunk.
• Oversees backup and restoration operations by developing detailed procedures, validating completion records, coordinating storage policies, and documenting restoration metrics for all supported environments.
• Leads continuity of operations by developing, maintaining, and executing comprehensive continuity plans that identify critical mission functions, define recovery objectives, prioritize resources, and document end-to‑end continuity procedures across platform services.
• Designs, implements, and conducts disaster recovery and continuity of operations exercises, including tabletop simulations that assess restoration readiness, assess failure modes, validate procedural accuracy, and capture mission‑impact trends.
• Produces after‑action reports documenting findings, corrective actions, and improvement opportunities aligned with Department of War mission readiness requirements.
• Coordinates continuity communications with program leadership and Government stakeholders by preparing operational briefings, maintenance notifications, and restoration updates.
• Maintains system architecture diagrams, continuity plans, operational checklists, and process documentation supporting audit readiness, traceability, and configuration accuracy.
• Leads operational process improvement initiatives by analyzing performance trends, identifying continuity risks, and guiding corrective actions that enhance platform resilience, operational predictability, and continuity of mission operations.
• Delivers disciplined operational leadership supporting uninterrupted platform availability and sustained mission assurance.
• Performs other duties as assigned.

• Current Secret security clearance with the ability to obtain and maintain a Top Secret security clearance with Sensitive Compartmented Information (SCI).
• 10 or more years of progressive experience in enterprise IT platform operations, with demonstrated responsibility for service reliability, continuity of operations planning, and disaster recovery program management in classified or federal government environments.
• Hands‑on experience designing and executing Continuity of Operations (COOP) and Disaster Recovery (DR) programs, including tabletop exercises, after‑action reporting, and recovery objective validation across multi‑enclave or multi‑classification cloud environments.
• Demonstrated proficiency with enterprise monitoring and logging platforms such as Amazon Cloud Watch, Amazon Cloud Trail, Grafana, and Splunk, including configuration of dashboards, alerting thresholds, and Service Level Objective tracking in support of operational performance reporting.
• Experience maintaining operational documentation in support of audit readiness and configuration traceability, including system architecture diagrams, continuity plans, backup and restoration records, and operational checklists in a DoW or federal government context.
• Strong problem‑solving and decision‑making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written…